About this role
Salary: £50,000 - 55,000 per year
Requirements: Strong hands-on experience with Windows Server, Active Directory, DNS, DHCP, GPOs, and WDSProficiency in Hyper-V and VMware virtualisationExpertise in Microsoft Azure, including Azure AD, Virtual Machines, and StorageExperience with backup and disaster recovery solutions such as Veeam, Cove, and AcronisSolid understanding of networking, including VLANs, subnetting, TCP/IP, LAGs, and VPNsHands-on experience with firewalls such as Fortinet, Juniper, WatchGuard, and/or Palo AltoFamiliarity with storage solutions like Dell PowerVault and SynologyExperience with endpoint protection platforms including Microsoft Defender and SophosProven track record of delivering infrastructure projects, including server migrations, cloud deployments, and network upgradesBackground as a 3rd Line IT Support Engineer or Senior Infrastructure Engineer within an MSP environment Responsibilities: Provide 3rd line support and expert troubleshooting across server environments, virtualisation, networking, cloud, and securityAct as a senior escalation point for complex technical issues for the engineering teamManage and deliver infrastructure projects, including server migrations, virtualisation deployments, Azure solutions, and network upgradesWork directly with clients to understand technical requirements and provide appropriate solutionsSupport and mentor junior engineers, sharing technical knowledge and best practiceDesign and implement security solutions, including firewalls, endpoint protection, and cloud securityMaintain accurate technical documentation covering system configurations, solutions, and troubleshootingProvide clients with technical recommendations and performance reports Technologies: Active DirectoryAzureCloudHyper-VSupportNetworkSecurityTCP/IPVMwareVeeamWindows More:
We are a fast-paced Managed Service Provider based in London, supporting a wide range of businesses. Due to continued growth, we are looking for an experienced 3rd Line IT Support Engineer to join our technical team in a senior position focused on resolving complex infrastructure issues and delivering high-quality IT solutions. We offer a salary of up to £55,000 for a 40-hour working week with flexible hybrid working options, including work-from-home Fridays. Our benefits package includes 22 days of annual leave (increasing to 25 with tenure), quarterly and annual staff awards, funded social events, employee referral bonuses, and ongoing professional development and training opportunities.
last updated 35 week of 2026