About this role
Job summary
North Somerset Wellbeing Service provides free psycho-educational workshops, courses and group activities which are available to adults living in North Somerset. These are run online and in person at community venues across the county. The sessions are designed to explore, improve, and maintain mental health and wellbeing. In addition, brief 1:1 support can be offered to those requiring signposting to other appropriate services.
Main duties of the job
As the first point of contact for learners and professionals, you will be at the heart of our college, helping to create a positive and inclusive experience. No two days are the same, so youll need to be adaptable, proactive and confident managing multiple priorities. An understanding of mental health and wellbeing, along with a compassionate and empathetic approach, is key to this role. Our small, friendly team works closely together, supporting one another to achieve the shared goals of the college. You will have strong administrative and organisation skills, experience of office management, a good working knowledge of IT systems and Microsoft Office applications.
About us
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.
Job description
Job responsibilities
Assist with the day-to-day running of the service, acting as a first point of contact, responding to requests and referrals, assisting individuals with the referral process and signposting as appropriate to other staff within the service
Work with service-users and other centre staff, to develop, organise and deliver courses, workshops and activities that are facilitated across North Somerset
Coordinate and update key systems for the service including the service diary and timetable, bookings systems for enrolment in workshops, courses, events and other activities
Promote and facilitate service user involvement within the organisation and the community in line with Second Step objectives
Build and sustain relationships with service users to enable them to access and participate in the service, and contribute to its further development, dealing with sensitive and contentious issues in a professional and friendly manner
Person Specification
Experience
Essential
- Experience of carrying out office administration and providing
- administrative and support services at meetings and events
- Experience of producing a variety of high quality documents and presentations
- Experience of creating and maintaining computerised record systems
- Ability to engage with others and build effective relationships
- Experience of minute taking at meetings
- Experience of working with people with diverse support needs e.g. in relation to mental health
- Experience of working with people with a wide range backgrounds/experience
- Experience of assessing, risk assessing and support planning with individuals.
Desirable
- Experience of working in the voluntary sector
- Experience of mental health issues and/or services, either as a user, carer or supporter.
- Experience of working in the adult education sector
- Experience of delivering training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Second Step
Address
All Healthy Living Centre
68 Lonsdale Ave
Weston-super-Mare
BS23 3SJ
United Kingdom
Employer's website
https://www.second-step.co.uk/ (Opens in a new tab)