About this role
Job summary
The Safe Haven service offers short-term support to clients. This service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service provides support interventions, including discussing self-management tools and creating Wellness Action Plans. The Second Step Team also offers clients support with managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene. We can offer additional support and signposting for issues such as housing, debt, health problems, drugs and alcohol use, substance misuse and unemployment.
Main duties of the job
You will be working alongside your peer Recovery Navigators, providing support to clients via the telephone, virtually, and in person.
Youll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will need to take a holistic, recovery- and psychologically informed approach.
You will have good organisational skills, be IT proficient and be able to complete client records within specific timeframes.
You will have proven skills in managing risk and escalating referrals for clients who may require additional specialist support.
About us
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.
Job description
Job responsibilities
Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
Build trusting and collaborative relationships with service users.
Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a recovery orientated, psychologically informed, equalities based approach.
Co-produce, implement and review recovery plans, crisis plans and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.
Identify, assess, contribute, maintain, feed back, and manage risk to ensure risk is minimised. Work in a safe manner using a positive risk-taking approach, ensuring the health and safety policies of Second Step are implemented and fully adhered to ensure all safeguarding issues are properly managed.
Person Specification
Experience
Essential
- A minimum of two years significant experience working with people
- with mental health needs, or people with complex needs
- Proven experience of working with people with multiple needs (e.g.
- mental health, homelessness, alcohol/drug dependency long term
- conditions)
- Proven experience of carrying out needs and/or risk assessments
- and the support planning process
- Experience of working with a number of individuals with competing
- needs and priorities
Desirable
- Proven experience of mental health issues and/or services, either as a user, carer or supporter
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Second Step
Address
For all Heathy Living Centre
Weston-super-Mare
BS23 3SJ
United Kingdom
Employer's website
https://www.second-step.co.uk/ (Opens in a new tab)