About this role
Purpose & Overall Relevance for the Organization: Workplaces creates the home-field advantage by providing safe, sustainable, efficient, and engaging workplace environments that enable employees and the business to perform at their best. The Manager, Workplace Management is responsible for leading workplace operations, governance, employee experience, facilities management, and workplace strategy across Singapore and Vietnam. The role ensures operational excellence, vendor accountability, workplace compliance, and high-quality employee experience while driving alignment to regional Workplace standards and business priorities. As part of the SEA Workplace Team, the role contributes to the development and execution of the regional Workplace operating model and supports portfolio-wide initiatives across Southeast Asia.
Key Responsibilities
- Workplace Operations & Service Delivery Lead and oversee workplace operations for Singapore and Vietnam.
- Ensure delivery of safe, reliable, and high-performing workplace environments.
- Manage facilities management services including reception, cleaning, maintenance, security, workplace administration, and employee support services.
- Ensure consistent execution of workplace standards, policies, and service levels.
- Oversee workplace readiness, business continuity, and operational resilience.
- Vendor Governance & Contract Management Act as the primary Workplace owner for outsourced workplace service providers and IFM partners.
- Drive vendor performance through governance frameworks, KPIs, SLAs, business reviews, and continuous improvement initiatives.
- Lead sourcing, tendering, contract implementation, and supplier performance management activities.
- Ensure cost-effective delivery of Workplace services while maintaining service quality.
- Workplace Experience & Employee Engagement Champion a positive employee experience through workplace programs, amenities, activations, and wellbeing initiatives.
- Partner with HR and business stakeholders to improve workplace engagement and employee satisfaction.
- Continuously identify opportunities to enhance the employee journey within the workplace.
- Workplace Strategy & Governance Support implementation of the SEA Workplace operating model.
- Drive consistency in workplace governance, reporting, and service delivery across assigned markets.
- Provide workplace insights and recommendations to support business decisions.
- Identify opportunities to improve workplace effectiveness, efficiency, and scalability.
- Portfolio, Projects & Space Management Lead small and medium-sized workplace projects including office improvements, refurbishments, and relocation activities.
- Support space planning, occupancy management, and workplace utilization initiatives.
- Contribute to regional portfolio planning and workplace evolution strategies.
- Budget & Financial Management Own the planning, management, forecasting, and tracking of Workplace OPEX and CAPEX budgets for Singapore and Vietnam.
- Monitor actual spend, commitments, accruals, forecasts, and variances, ensuring timely corrective action and transparent reporting.
- Manage vendor-related financial activities, including purchase orders, invoices, contract costs, and approved changes.
- Lead annual budget planning and provide clear business rationale for workplace operating requirements and capital investments.
- Identify opportunities for cost optimization and value creation while protecting service quality, employee experience, safety, and compliance.
- Develop business cases and partner with Finance and Procurement to ensure sound financial governance and adherence to company controls.
- Health, Safety & Compliance Partner with HSEE to ensure compliance with applicable legislation, adidas policies, regulatory requirements, and Workplace standards.
- Implement and maintain relevant IMS requirements, including documentation, operational controls, audit readiness, and corrective-action closure.
- Own the collection, validation, and timely submission of accurate energy, water, and utility data for Workplace reporting.
- Support emergency preparedness, incident management, workplace inspections, risk assessments, and compliance audits.
- Ensure IFM partners, vendors, and contractors comply with applicable HSEE, IMS, and contractor-safety requirements.
- Leadership & Capability Building Lead and develop direct and indirect reports, both internal and external staff Provide direction, coaching, and performance management.
- Build workplace capability and promote best-practice sharing across SEA.
- Foster a culture of ownership, service excellence, accountability, and continuous improvement.
Key Relationships: Internal SEA Workplace Management Team SEA HR Leadership SG and VN Country Leadership Teams HR Finance Procurement IT HSEE EM Workplaces Team Global Workplace COEs External IFM Partners Landlords Design & Construction Consultants Government & Regulatory Authorities Service Providers and Contractors Workplace Technology Suppliers Knowledge, Skills and Abilities : Strong workplace, facilities management, and employee experience expertise Vendor governance and contract management Financial and budget management Workplace strategy and operating model understanding Project and change management Stakeholder management and influencing skills Analytical and data-driven decision making Continuous improvement mindset Strong presentation and communication skills Ability to operate independently across multiple markets Cross-cultural collaboration and regional experience preferred Advanced Microsoft Office skills Experience utilizing workplace technology, reporting tools, and AI-enabled ways of working is advantageous Fluent English communication skills Requisite Education and Experience / Minimum
Qualifications
Bachelor's degree in Facilities Management, Engineering, Business Administration, Workplace Management, Real Estate, or related discipline Minimum 5-7 years relevant Workplace, Facilities Management, Real Estate, Hospitality, Employee Experience, or Operations Management experience Minimum 2-3 years experience leading workplace operations, projects, vendors, or service providers Experience managing outsourced FM/IFM providers Experience supporting multiple locations or regional portfolios preferred Experience within multinational organizations and complex stakeholder environments preferred