About this role
Job summary
Ward Clerk -- Heartlands Hospital -- 1 part-time & 1 full-time post available.
We have an exciting opportunity for enthusiastic and organised individuals to join our ward clerk team at Heartlands Hospital.
We are currently recruiting for several positions within Heartlands:
part-time post of 23 hours per week - this post is for 2 long days/nights per week rostered over various days (not set shifts) which could include weekends and bank holidays.
full-time post of 37.5 hours per week- this post is for 3 long day shifts per week for 3 weeks and 1 week of 4 long day shifts, these are rostered over various days (not set shifts) which could include weekends and bank holidays.
As a Ward Clerk, you will play a key role in supporting the day-to-day administrative functions of a ward. You will act as the first point of contact for patients, visitors, and staff, helping to ensure the smooth running of the ward environment.
Main duties of the job
Greeting Patients, visitors and staff
Updating Oceano system with admissions/transfers/discharges
Booking appointments
Liaising with staff/relatives
Answering phones/buzzers
Lifting/carrying patient notes
Filing notes
Requesting/booking outpatient notes via Case note tracking
Scanning
What We're Looking For
Excellent organisational and communication skills
Ability to work well under pressure in a busy environment
A friendly and professional manner
Previous administrative or clerical experience (desirable, but not essential)
This is a fantastic opportunity to be part of a dedicated team providing vital support in a healthcare setting. If you're a team player with a passion for helping others and a keen eye for detail, we'd love to hear from you.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
Please Note : For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of using IT systems
Desirable
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Ability to travel to multiple sites
- *Ability to handle cash & valuables
- *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)