About this role
Closing date: Number of positions: 1 Recruiter name: Siva Krishna Bonda Reference number: 74919 Mediclinic Corporate Office Abu Dhabi | Al Ain | United Arab Emirates MAIN PURPOSE OF JOB To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems KEY RESPONSIBILITY AREAS Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell) Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business Maintain service records and their resolution in the IT Service Management tool REQUIRED EDUCATION Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution Certification in ITIL v3 Foundations will be an advantage REQUIRED EXPERIENCE At least 1 years’ experience in an ICT support service environment REQUIRED JOB SKILLS AND KNOWLEDGE Able to complete the necessary documentation First line hardware and software technical problem solving skills Client service and related management principles IT service management tool ITIL Service Management based skillset for Incident, Change, Problem and Request management All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.
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