About this role
ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 11/19/2026 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 75223 Workplace Type: On-site Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery. KEY RESPONSIBILITY AREAS To oversee and manage daily call centre operations To ensure a positive a client experience To manage people in team
REQUIRED EDUCATION ESSENTIAL EDUCATION
Grade 12
DESIRED EDUCATION
Certification in Contact Centre Management
REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE
2-years’ experience as a Call Centre Agent
DESIRED EXPERIENCE
2-years’ experience as a Call Centre Agent 2–3 years’ CC team leader experience Demonstrates a good understanding of Funders of Healthcare Demonstrates a good understanding of contract and service level agreement (SLA) management All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile