About this role
Job summary Job title: Receptionist/Administrator Location: Camden Health Improvement Practice Salary: £27,838.36 (pro rata) Hours: 30 Hours Camden Health Improvement Practice is primary health care service for homeless people and those with substance misuse, alcohol, and mental health problems, based in the Borough of Camden. Patients are fully registered with the practice and can access the full range of services provided available in general practice. The service provides a mixture of drop-in and appointment sessions to cater for the needs of the patients. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination a
Main duties of the job The role advertised is for a Receptionist/Administrator at Camden Health Improvement Practice, with a salary of £27,838.36 pro rata, working 30 hours a week. The practice caters to homeless individuals and those with substance misuse, alcohol, and mental health issues. The role involves dealing with patient queries, sending emails, resolving unmatched results, and other administrative tasks. Operose Health, the employing company, aims to improve access and outcomes in primary care with a focus on caring, ambitious, resourceful, and excellent service delivery. The ideal candidate should have reception or customer care experience, be an excellent communicator, and have basic PC skills. Experience in the NHS is an advantage but not essential. The role offers 27 days annual leave plus bank holidays, access to a learning management system, car and cycle to work schemes, and employee wellbeing services among other benefits.
About us Operose Health is a prominent provider of primary care, offering healthcare services at a large scale. Located in north central London, the company is committed to enhancing access, outcomes, and patient experience in primary care. Their team, embodying values of care, ambition, and excellence, seeks to deliver exceptional services for their patients while supporting their employees to achieve their best. Operose Health encourages continuous improvement and specialization opportunities, offering a supportive work environment with various employee benefits such as car and cycle schemes, travel loans, and well-being initiatives. The organisation supports its employees with annual leave, learning opportunities, and a culture focused on making a meaningful impact in healthcare delivery. The Camden Health Improvement Practice is an embodiment of Operose Health's dedication to serving vulnerable populations, such as the homeless and individuals with substance misuse problems, ensuring they receive comprehensive and compassionate care.
Job description Job responsibilities
Job title: Receptionist/Administrator
Location: Camden Health Improvement Practice
Salary: £27,838.36 (pro rata)
Hours: 30 Hours
Camden Health Improvement Practice is primary health care service for homeless people and those with substance misuse, alcohol, and mental health problems, based in the Borough of Camden. Patients are fully registered with the practice and can access the full range of services provided available in general practice. The service provides a mixture of drop-in and appointment sessions to cater for the needs of the patients.
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Dealing with queries from patients including sending responses Sending emails on behalf of the clinical team where appropriate Resolving unmatched results and allocating appropriately Taking safeguarding meeting minutes Completing any administrative tasks as a result of the meeting
Re-allocating any lab results to another clinician when someone is on leave
Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
North Central London
NW1 2LS
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)