About this role
Job summary
We have an exciting opportunity for a Team Administrator to join our new Neurodevelopmental Profiling Project (NEST) team.
You will work as part of our Administration Team to schedule appointments, manage telephone calls, minute meetings, create letters and maintain up to date records. this will all support the implementation of the profiling tool and change the way young people have access to services in the wider care network.
You will liaise with other members of the CAMHS Service to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the team to achieve targets and complete timely returns of information.
You will be the first point of call on the telephone, liaising with patients, staff, stakeholders, relatives and other services. This will be a fast paced and rewarding service to work within and you will help us ensure its effective and smooth running.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
To liaise with young people and their families to support the clinical team to deliver person centred care.
To support clinicians with their work including typing clinical letters and organising appointments and minuting meetings.
To maintain records including computerised systems, databases and spreadsheets required by the Team e.g. referral information, waiting times, group therapy lists.
To organise and prioritise own routine and non-routine daily workload. To have input into developing, organising and implementing new office procedures and systems e.g. Developing/updating of spreadsheets, procedures for processing data and monitoring waiting times.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [email protected]
Person Specification
Job specific experience Essential
Experience of working within an office environment Experience of working in a CAMHS (similar) setting
Desirable
Experience of working with the NHS Experience working on new projects
Knowledge, skills and training Essential
Educated to GCSE level or equivalent experience To show understanding of patient confidentiality Well developed skills in communicating effectively with clients and other professionals within and outside the NHS
Desirable
Knowledge of NHS organisation and protocols.
Personal qualities/attributes Essential
Good written, verbal and interpersonal communication skills Use of initiative and ability to work independently Ability to interact with clients and visitors in a professional manner Time management skills
Additional requirements Essential
Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Information Technology Essential
Demonstrable experience of using word processing, spreadsheets, databases and or presentation software to RSA 11 or equivalent standard. Experience using an electronic service user record
Desirable
Experience using an electronic service user record
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address The Bridges
47 Alumhurst Rd
Bournemouth
BH48EP
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)