About this role
Job summary
We are seeking to recruit an administrator to work within our busy Audiology Department in Boscombe, Bournemouth. This post is ideally full time but a minimum of 3 days a week may be considered.
The main function of the Audiology Service is to provide NHS hearing aid services throughout Dorset and we are looking for someone with excellent organisational skills to join our friendly admin team.
The role includes dealing with a range of telephone queries from patients, arranging appointments, working on reception, managing patient correspondence, data inputting and problem solving. In addition to dealing with patients, a key part of this role is to provide admin support to the clinical team to enable them to run their clinics effectively.
Applicants must have competent IT and administration skills and have the ability to manage a busy workload and to work calmly under pressure. Applicants must also be able to communicate clearly and sympathetically with hearing impaired people.
You will need to be highly organised with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.
Main duties of the job
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
The Audiology service functions to reduce disability due to deafness. This role provides an administrative function supporting the specialised needs of Audiology patients. This includes:
Initial triage of hearing aids and ear moulds requiring repair either whilst working on reception or speaking to patients on the phone or via email.
Booking patient appointments to their need.
Ensuring new hearing aids and ear moulds are assessed upon receipt on an individual patient basis to ensure accuracy of prescription to personal requirements.
To accurately input data relating to new referrals, patient appointments, clinic attendances, DNA's and patient pathways to meet the 6 and 18 week referral pathway targets.
To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and to help ensure that each patients experience is positive.
Employment in this post requires an Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person Specification
Educational Requirements / Qua Essential
ECDL or equivalent qualification GCSE Maths and English
Desirable
NVQ Level 2 in Administration or Customer Service or equivalent
Skills/Experience/Knowledge ba Essential
Data entry experience Experience of responding to telephone calls from patients Experience of working in an administration role Excellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels. This includes communicating with patients with severe to profound hearing loss Clear understanding of Data Protection and confidentiality Experience of working in a patient facing receptionist role
Desirable
Understanding of the 6 and 18 week referral pathway guidelines Experience of using a Patient Management booking system Experience of being the first line response to complaints Previous NHS experience
Personal Qualities / Aptitudes Essential
Able to work calmly and methodically under pressure Ability to manage unpredictable workloads Ability to manage time and priorities Able to demonstrate initiative and work independently when necessary Ability to work proactively Ability to work and communicate professionally with a wide range of people
Desirable
Willingness to learn and develop in a challenging environment Initiative to undertake new projects
Skills Essential
Good working knowledge of Microsoft office packages - Excel/Word Good keyboard skills Analytical skills and ability to investigate a variety of issues Problem solving skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address Dorset Audiology
11 Shelley Road
Bournemouth
BH1 4JQ
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)