About this role
Job summary
We have an exciting opportunity for a Team Administrator to join our CAMHS Gateway team.
You will work as part of our Administration Team to schedule appointments, manage telephone calls, minute meetings, create letters and maintain up to date records.
You will be the first point of call on the telephone, liaising with patients, staff, relatives, GPs and other services. This is a fast paced and rewarding service to work within and you will help us ensure its effective and smooth running.
Main duties of the job
To liaise with members of the public in their dealings with the team/service, some of whom may prove at times to be distressed or challenging in manner.
To liaise with other members of the CAMH Service to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the team to achieve targets and complete timely returns of information.
To support clinicians with their work including typing clinical letters and organising appointments.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check,which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Person Specification
Job specific experience Essential
Experience of working within an office environment
Desirable
Experience of working with the NHS
Knowledge, skills and training Essential
Educated to GCSE level or equivalent experience To show understanding of patient confidentiality Well developed skills in communicating effectively with clients and other professionals within and outside the NHS
Desirable
Knowledge of NHS organisation and protocols.
Personal qualities/attributes Essential
Good written, verbal and interpersonal communication skills Use of initiative and ability to work independently Ability to interact with clients and visitors in a professional manner Time management skills
Additional requirements Essential
Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Information Technology Essential
Demonstrable experience of using word processing, spreadsheets, databases and or presentation software to RSA 11 or equivalent standard. Experience using an electronic service user record
Desirable
Experience using an electronic service user record
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address CAMHS Gateway
64 Palmerston Road
Bournemouth
BH1 4HT
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)