About this role
Job summary
Are you a highly organised and proactive individual with a passion for delivering excellent customer service?
Join the HR Hub team at the North West Ambulance Service NHS Trust, where you'll play an important role in supporting the HR administration services that help keep our organisation running effectively.
This is a full-time, permanent opportunity offering agile working, with a combination of home and office-based working, flexible working arrangements, and a minimum of 27 days annual leave per year.
As a HR Hub Officer within Recruitment, you'll support a range of recruitment administration activities, helping to deliver an efficient, professional, and customer-focused service to managers, employees, and candidates across the Trust. You'll contribute to ensuring a positive employee experience throughout the recruitment and employment journey.
If you enjoy working in a busy environment, have excellent attention to detail, and take pride in delivering high-quality recruitment support, we'd love to hear from you.
Main duties of the job
In this role, you will:
Provide professional, responsive, and customer-focused advice and guidance to managers, staff, and prospective employees. Support recruitment/HR administrative processes in a timely and accurate manner. Maintain high standards of data quality across recruitment and payroll systems, ensuring confidentiality and compliance at all times. Assist colleagues across the organisation with efficient and effective recruitment administration support. Produce reports and support data monitoring activities to help inform decision-making and service improvement. Contribute to the continuous improvement of HR Hub processes and ways of working.
To be successful in this role, you will have:
Experience working in a fast-paced, customer-focused administrative environment. Strong administration and data entry skills, with excellent attention to detail. Experience using HR, payroll, or other web-based systems; knowledge of ESR would be advantageous. Excellent organisational and communication skills, with the ability to manage competing priorities effectively. A good understanding of HR processes and procedures, including Agenda for Change terms and conditions. The ability to work both independently and collaboratively as part of a team.
If you are motivated, reliable, and looking to make a meaningful contribution within a supportive HR team, we encourage you to apply.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description Job responsibilities
Please ensure you read the attached job description and person specification in full before applying.
Unfortunately this role does not qualify for sponsorship and we will be unable to offer this for this position.
Person Specification
Skills & Competencies Essential
Ability to work to tight time scales and deadline. Ability to work as part of a team. Good communication skills. Good analytical and numerical skills. Committed to service improvement.
Qualification & Knowledge Essential
Relevant Diploma/NVQ level 4 qualification or equivalent training and experience. Evidence of continued professional development.
Experience Essential
Relevant experience in a customer focussed transactional HR / workforce information environment. Experience of working with large scale integrated HR/payroll/information systems (ideally Trac & ESR). Good working knowledge of current relevant HR and payroll practice and legislation, workforce information provision requirements. Good working knowledge of data protection and freedom of information legislation.
Values & Behaviours Essential
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable. Able to maintain reliability of attendance. Ability to withstand pressure of work. Willingness to work flexibly and at other sites when required. Ability and willingness to undertake further training as necessary.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Ambulance Service NHS Trust
Address Estuary Point, Liverpool
Liverpool
L24 8RF
United Kingdom
Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)