About this role
Job summary
We are seeking a professional, organised and welcoming Receptionist to join our small facilities management team at Salkeld Hall, Carlisle. This is a key front-of-house role, acting as the first point of contact for visitors, colleagues and external contacts, and ensuring a high-quality, efficient and professional facilities management, reception and corporate telephony service.
15hrs per week, Mondays and Fridays (08:30-16:30hrs) although flexibility to increase working hrs to provide holiday cover will be required over a 5 day working week, up to a maximum of 5 weeks per year.
This role is advertised as a Band 2 position, on successful completion of training and 26 week probationary period, the salary will increase to band 3.
Main duties of the job
You will provide a courteous and professional welcome to all visitors and callers, portraying the Trust to the highest standards at all times. The role requires excellent communication skills, strong attention to detail, tenacity and the ability to multitask.
You will be well presented, approachable and customer focused, with a calm and professional manner both in person and on the phone. You will be confident in using IT systems, able to organise your workload effectively and switch between tasks with ease.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description Job responsibilities
Key responsibilities include:
To provide a high quality, professional reception and administrative service to visitors, colleagues and others; including corporate telephony and mail processes. Management of meeting room and office bookings, including setting up of rooms for meetings. To produce ID badges and order stock in line with trust procedures. To diligently and methodically follow departmental procedures and record keeping. Assist with the smooth running of the facilities management function of the site, including reporting of health and safety issues using agreed systems, collation of site occupancy data, and other tasks as directed. Manual handling of items to distribute stock and resources across the site. Essential requirements:
Good IT skills, including Microsoft Office Excellent verbal and written communication skills. Ability to work independently and as part of a team. NVQ level 2 in Business Administration and/or Customer Care (or equivalent)
Person Specification
Skills / competencies Essential
Computer literacy and experience in the use of MS Office software Able to organise own workload and use own initiative and to effectively switch between a range of activities Ability to move freely around buildings, distributing resources, collating statistics and servicing business points Effective verbal and written communication skills when dealing with visitors and colleagues Understands and maintains confidentiality at all times Able to move and handle light equipment and consumable items - frequent light effort for several short periods Ability to concentrate whilst dealing with enquiries and receiving/providing information
Qualification and knowledge Essential
NVQ 2 in Business Administration or equivalent NVQ 2 in Customer Care or equivalent
Experience Essential
Knowledge of building, reception and administrative procedures obtained through induction and job training
Values and behaviours Essential
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable Being at our best - professional and adaptable and takes pride in work Making a difference - act with compassion, kindness and integrity towards everyone Self motivated team worker with a flexible/adaptable approach to work Flexible and highly motivated Persuasive, influential and assertive Ability to work well within a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Ambulance Service NHS Trust
Address 30 Facilities Management Salkeld Hall
Carlisle
CA2 7AN
Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)