About this role
Job summary
We are looking for a positive, hard working administrator who enjoys being part of a team and can remain focused and multi task in a busy open plan office.
This is a role working as an administrator in the Physiotherapy and Occupational Therapy community team at Camborne- Redruth Hospital. We provide rehabilitation to patients in the community, in their own homes/ care homes and also work in the inpatient setting in the CATU (community assessment and treatment unit).
The team is made up of 2 administrators, 2 team leads, 11 therapists and 7 support workers.
A typical day would involve processing referrals from STRATA to add to Rio, whilst monitoring the emails coming to the team, taking phone calls from patients and colleagues and booking appointments for patients on the waiting list.
We encourage you to make contact to find out more about the job if you are interested in applying.
Proposed interview date: to be confirmed
Main duties of the job
Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public Booking appointments for patients and updating clinicians diaries Processing referrals from emails and STRATA, uploading to Rio. Use of computer software such as Rio, STRATA, Healthroster, Microsoft excel/word Arranging meetings, preparing agenda, note taking and distributing papers Booking training Assist with HR and recruitment paperwork Creating purchase orders, ordering and receipting goods Direct patients, visitors and colleagues around clinic to correct department Photocopying and laminating Setting up P files and filing paperwork Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department Sending and receipt of incoming post Managing team generic email inbox Scanning and uploading documents to Rio Creating reports using Power Bi Archiving Audits and maintaining accurate asset register Liaison with estates
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live her. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education/ Qualifications Essential
Good Literacy and numeracy skills Computer literate and competent in use of Microsoft office applications NVQ 3 Administration or equivalent experience
Skills and Aptitude Essential
Excellent verbal and written communication skills Ability to prioritise own workload and work unsupervised Attention to detail and time management skills
Knowledge and abilities Essential
Accurate typing and keyboard skills
Desirable
Previous experience in a healthcare office environment Knowledge of medical terminology Knowledge of CFT IT systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Camborne-Redruth Hospital
Barncoose Terrace
Redruth
TR15 3ER
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)