About this role
Job summary
Led by Sussex Partnership NHS Foundation Trust (SPFT) and in partnership with YMCA DownsLink Group and Southdown, the Brighton and Hove Wellbeing Service provides support to children, young people and adults with mild to moderate mental health needs. We offer a variety of support and psychological therapies to the community of Brighton and Hove. Our interventions are diverse and evidence based, ranging from guided self-help and face-to-face or telephone support to workshop and group courses. We work closely with our Service User Steering Group to refine and improve the services that we offer.
Our wonderful team are based at East Brighton Mental Health Centre.
Main duties of the job
We are recruitingWellbeing Team Administratorswith a desire to make a difference, to work hard and to further their knowledge, skill and experience in a supportive and progressive environment.
Your focus in this role will be to provide a range of administrative services to the Brighton & Hove Wellbeing Service.
You will need to be;
able to consistently deliver a patient-focused service, which promotes good customer service and effective working relationships. highly organised and focused with good attention to detail able to respond sensitively to phone calls from people who may be distressed or angry IT literate ideally with experience of using customer/clinical databases
About us
As a mental health trust Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do. We can offer you:
The opportunity to work in a new and exciting collaboration and to help us forge our path Access to numerous wellbeing and support programmes, run by our internal wellbeing team Excellent supervision programmes, with ongoing opportunities for training and development Access to a host of discount schemes (including gyms, shopping, restaurants and cars) A position within a trust rated as 'Outstanding' for caring and 'Good' overall by the CQC This role is based in the vibrant and diverse seaside city of Brighton & Hove
Job description Job responsibilities
Successful applicants will have:
Experience of carrying out administrative duties An ability to work on your own initiative and to deal with conflicting demands in a busy office environment An ability to deal with emotionally sensitive and challenging material An excellent telephone manner and ability to manage calls in a professional way Experience of maintaining office systems and using them to ensure efficient management of processes Flexibility to work shifts covering our opening times of Monday-Friday, 8am-6pm See attached Job Description and Person Specification for full details.
This position requires in-office working with hours to be split over Monday Friday, 8am-6pm, on a shift-basis (a combination of 8am-4pm and 10am-6pm). Part time or full-time hours will be considered.
Please apply using the link in this advert, or for more information explore the links in the right-hand column.
Applications and the use of AI
We ask that candidates do not use AI when submitting their personal statement. There is a risk that your unique experience and skills may not be clear, meaning your application could be overlooked.
Interviews
We will be conducting all interviews face-to-face at our office. If you are invited to interview and would prefer to have it over video then please let us know at the earliest opportunity.
Candidates who are successful in being shortlisted and invited for an interview will be sent further specific guidance.
Person Specification
Qualifications Essential
Educated to RSA 3/ NVQ 3 or equivalent experience and evidence of further practical experience or equivalent
Knowledge & Experience Essential
Proven experience of carrying out administrative duties Experience of producing documents to a high standard of presentation with good accuracy Experience of maintaining office systems and using them to ensure efficient management of processes
Skills Essential
Excellent telephone manner and ability to manage calls in a professional way Awareness of the important of confidentiality - ability to work within appropriate boundaries Ability to work on own initiative and prioritise own workload Ability to deal with emotionally sensitive and challenging material
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sussex Partnership NHS Foundation Trust
Address Brighton and Hove Wellbeing Service
East Brighton Mental Health Centre
Brighton
BN2 3EW
United Kingdom
Employer's website https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)