About this role
As a Service Delivery Coordinator at Elevate, you'll play an important role in ensuring our customers receive a reliable, high-quality service. Working closely with our Service Delivery Manager, internal teams and external partners, you'll coordinate service requests, manage escalations and help ensure services are delivered efficiently and in line with customer expectations. You'll be a key point of contact for our customers, building strong relationships, keeping everyone informed and ensuring issues are resolved promptly. We're looking for someone who is organised, proactive and passionate about delivering excellent customer service. If you enjoy problem-solving, working with different teams and making a real difference to the customer experience, we'd love to hear from you.
- Coordinate the end-to-end delivery of services, ensuring service levels and customer expectations are consistently met.
- Act as a key point of contact for customers, managing queries, service requests and escalations.
- Work closely with internal teams, suppliers and external partners to resolve issues efficiently.
- Monitor service delivery performance against agreed SLAs and KPIs.
- Track service deployments and project timelines to ensure activities are completed successfully.
- Build and maintain positive relationships with customers and key stakeholders.
- Support and participate in customer service review meetings.
- Identify opportunities to improve processes, service quality and the overall customer experience.
- Maintain clear, proactive communication with customers and colleagues throughout the service delivery process.