About this role
We’re looking for an experienced and commercially minded Account Manager to join our Sales & Marketing team and take ownership of a high-volume portfolio of business customers. This is a key role focused on two things: building strong, long-lasting customer relationships and driving retention and growth across your account base . Managing a portfolio of approximately 1,000 accounts, you’ll use customer insight, segmentation and CRM data to make sure you’re focusing your time where it will have the greatest impact. You’ll proactively identify customers who may be a churn risk, plan ahead for renewals and uncover opportunities where additional Elevate services could genuinely support a customer’s business and IT objectives. You’ll be comfortable balancing the day-to-day needs of a busy account base with more commercially focused conversations around renewals, cross-sell and upsell opportunities. You’ll also work closely with colleagues across New Business and Service Delivery to ensure customers receive a great experience from the point they join Elevate and throughout their relationship with us. This is a hybrid role , and you’ll need to be within commutable distance of our Manchester HQ. Manage and develop a high-volume portfolio of business customers, building strong and lasting relationships. Proactively manage customer retention and renewals, identifying and addressing potential churn risks. Understand customers' business and IT needs and identify appropriate opportunities to introduce additional Elevate services. Deliver against agreed NRR, MRR and retention targets through effective account management, upselling and cross-selling. Use Salesforce and customer data to prioritise activity, manage opportunities and maintain accurate forecasts. Develop account plans for key customers, identifying needs, risks and opportunities for growth. Work closely with New Business and Service Delivery to provide a seamless customer experience.