About this role
Ready to take on complex network challenges and play a key role in keeping our customers connected? We’re looking for a Customer Network Engineer to join our Network Operations function. Based from our Manchester office on a hybrid basis, you’ll work as part of an experienced network team whose other members work remotely — giving you the opportunity to take real ownership while still having the support and expertise of the wider team around you. This is a hands-on technical role where you’ll design, configure, deploy and troubleshoot customer network solutions across our growing national infrastructure. You’ll work across technologies including routing, switching, firewalls, SD-WAN, MPLS, VPNs, LAN and WLAN, supporting the delivery of complex B2B customer solutions from initial design through to successful deployment. As our network continues to grow, you’ll also gain exposure to full-fibre infrastructure, automation, software-defined networking and NFV, while becoming a trusted technical escalation point within Network Operations. Configure and deploy routers, switches, firewalls and wireless network solutions. Turn complex customer High Level Designs (HLDs) into practical, deliverable Low Level Designs (LLDs). Provision and thoroughly test new customer services, ensuring performance, security and successful service delivery. Configure and implement WAN technologies including SD-WAN, MPLS and VPN sol utions . Configure firewalls, security policies, IPSec/SSL VPNs and intrusion prevention. Troubleshoot complex technical issues, working closely with internal teams and external suppliers to get to resolution. Act as a technical escalation point for L1 and L2 Network Support. Proactively identify opportunities to improve network performance, resilience and security. Create and maintain clear network diagrams, configurations, procedures and technical documentation.