About this role
Job summary Job title: Senior Administrator Location: Mitchison Road Surgery Salary: £26,000 Hours: 37.5 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job As a Senior Administrator, you will support the Practice Manager in ensuring the smooth running of the practice. Your key duties include developing efficient systems of management, delegating tasks as appropriate, promoting the development of a qualified learning environment, and deputizing for the practice manager when necessary. You will oversee the day-to-day operations of the surgery, ensuring effective processing of administrative work and maintaining appropriate liaison with reception and administrative teams. This role requires excellent communication skills and experience in reception or customer care. NHS or GP Practice experience, as well as prior use of System One, are desirable but not essential.
About us Operose Health delivers local primary care services at scale, focusing on improving access, outcomes, and patient experience. They are driven by their core values of being Caring, Ambitious, Resourceful, and striving for Excellence. Their approach includes empowering their colleagues to excel in their roles, which directly benefits their patients and partners, particularly within the NHS. Operose Health offers a supportive environment with opportunities for personal and professional development. They implement innovative practices to shape the future of primary care, with an emphasis on creating healthier futures through compassionate care and a commitment to excellence.
Job description Job responsibilities
Job title:Senior Administrator
Location:Mitchison Road Surgery
Salary:£26,000
Hours:37.5 hours a week
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Supporting the Practice Manager in ensuring the smooth running of the practice where required, help develop efficient systems of management and to delegate tasks appropriately. To promote the development and maintenance of a qualify learning environments throughout the practice. To deputise for the practice manager and will be a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery. You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team.Ideal Candidate: What we look for in new colleagues:
NHS or GP Practice experience and previous use of System One is desirable. Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata (Full time) Access to our bespoke learning management systems The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
The ideal candidate should have experience in reception or customer care with excellent communication skills. While NHS or GP Practice experience is desirable, it is not essential. Basic PC skills, including proficiency in Word, Excel, and email, are required. Familiarity with System One is also desirable, although not mandatory.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Mitchison Road Surgery
N1 3NG
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)