About this role
Job summary Job title: Receptionist/Administrator Location: Salary: Up to £24,960.00 depending on experience Hours: Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes. Ideal Candidate: What we look
Main duties of the job As a valued member of the Operose Health team, your key duties will include responding to patient queries and liaising with the wider primary care team, managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning, and coding clinical correspondence, processing prescriptions requests, and utilising other information systems to support efficient workflow processes are also part of the role. The ideal candidate should have reception or customer care experience and be an excellent communicator in both spoken and written English. Basic PC skills such as Word, Excel, and email are required. Operating within processes, procedures, and maintaining data confidentiality and security is essential. Previous experience working in the NHS is welcome but not essential. The position offers a salary up to £24,960 depending on experience, along with benefits like 27 days annual leave plus bank holidays, access to learning management systems, car and cycle schemes, and wellbeing services.
About us Operose Health is focused on delivering exceptional primary care services at scale. The company's purpose is to improve access, outcomes, and experiences for patients. Operose Health empowers its staff to embody their core values, which include being caring, ambitious, resourceful, and striving for excellence. They listen with compassion and understanding, support healthier futures, and aim to continuously transform the patient experience in primary care. With a passion for redefining healthcare, Operose Health encourages lifelong learning and aims to provide superior services. Empowering their employees and collaborating productively with the NHS are vital aspects of their operational framework. Operose Health provides substantial opportunities for employees to specialize, develop professionally, and gain access to a broad spectrum of benefits such as learning systems, electric vehicle schemes, cycle to work plans, interest-free travel loans, and various wellbeing services designed to foster a congenial work environment.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:
Salary:Up to £24,960.00 depending on experience
Hours:
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience, excellent spoken and written communication skills, basic PC skills such as Word, Excel, and email, ability to work within processes and procedures maintaining confidentiality and data security.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
London
IG11 8GD
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)