About this role
Job summary Job title: Assistant Practice Manager Location: The Practice St Alban's (Nottingham) Salary: Up to £35,000 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do a
Main duties of the job As an Assistant Practice Manager at Operose Health, you will play a crucial role in ensuring the smooth running of the practice. You'll be supporting the Practice Manager in developing efficient management systems, overseeing day-to-day operations, and ensuring effective processing of administrative work. You'll liaise with the reception and admin team to lead on achieving Local and National KPIs. The role involves promoting staff development, overseeing appraisal systems, and ensuring effective supervision of the reception team. We're looking for candidates with reception/customer care experience, strong communication skills, an understanding of health services, and the ability to work within teams while maintaining confidentiality and data security. Flexibility to adapt to changing priorities and shift requirements is essential.
About us Operose Health is committed to delivering scalable local primary care services with the aim of enhancing access, outcomes, and patient experiences. A part of their ethos is embodied in their core valuesCaring: showing compassion and support for healthier futures; Ambitious: continuously transforming the patient experience; Resourceful: fostering creativity and agility to improve service quality; and Excellence: striving to be the best for patients and partners. Employees at Operose Health are encouraged to embody these values, focus on improving healthcare services, and work collaboratively for the benefit of patients and colleagues.
Job description Job responsibilities
Job title:Assistant Practice Manager
Location:The Practice St Alban's (Nottingham)
Salary:Up to £35,000 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately. You will be overseeing the day-to-day operation of the surgery, youwill ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs. Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system. Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.Ideal Candidate: What we look for in new colleagues:
Reception/customer care experience is essential. You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare. Excellent communication and organisation skills. Ability to work within a team and wider colleagues. Must be able to work within processes/procedures and needs to maintain confidentiality and data security. Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs. Package Description: How well support you:
Annual salary of up to £35,000 depending on qualifications and experience. 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception/customer care experience is essential. Candidates should have an understanding of health services with a passion for improving healthcare. Strong communication and organizational skills are required, along with the ability to work within teams and maintain confidentiality. Adaptability to changing priorities and a flexible approach to shifts are necessary.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Nottingham
NG6 8AQ
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)