About this role
Job summary
TrustMed Pharmacy is seeking a motivated and organised Pharmacy Administrator to join our friendly team, providing high-quality pharmacy services across our hospital dispensaries. In this varied and customer-focused role, you will support the smooth day-to-day running of the pharmacy by managing prescription enquiries, assisting patients and healthcare professionals, completing essential administrative tasks, and helping maintain stock levels.
You will be the first point of contact for many patients, delivering exceptional customer service while ensuring accurate record keeping and effective communication. Working closely with the wider pharmacy team, you will contribute to a safe, efficient, and patient-centred service, while supporting continuous improvement and upholding the highest standards of professionalism.
This role is ideal for someone with excellent communication and organisational skills, who enjoys working in a fast-paced environment and is committed to providing outstanding care. Also with good IT skills.
Main duties of the job
- Provide excellent customer service to patients, staff, and healthcare professionals.
- Receive and process prescription requests accurately and efficiently.
- Arrange prescription collections and deliveries.
- Complete administrative tasks, including data entry, filing, and record keeping.
- Assist with stock management, including stock counts, deliveries, and ordering consumables.
- Communicate effectively with the pharmacy team to resolve queries and support service delivery.
- Maintain accurate records and comply with confidentiality and information governance requirements.
- Support the training of apprentices and new team members.
- Take responsibility for own learning and mandatory training.
- Comply with health and safety, infection control, safeguarding, and pharmacy policies.
- Undertake other duties as required to support the pharmacy service.
About us
You will be employed by TrustMed Pharmacy & not UHL .
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs
Job description
Job responsibilities
Provide a high standard of customer service to patients, colleagues, and healthcare professionals, ensuring all interactions are professional, friendly, and efficient. Process prescription requests accurately and coordinate prescription collections and deliveries to support the safe and timely supply of medicines.
Undertake a range of administrative duties, including data entry, filing, and maintaining accurate records. Support stock management activities by carrying out stock checks, booking in deliveries, and ordering pharmacy consumables to help ensure the smooth running of the pharmacy.
Work collaboratively with the wider pharmacy team to resolve queries and maintain an efficient, patient-focused service. Maintain confidentiality and comply with information governance requirements, while adhering to all health and safety, infection prevention, safeguarding, and pharmacy policies.
Support the induction and training of apprentices and new team members where required. Take responsibility for completing mandatory training and ongoing professional development, and undertake any additional duties necessary to support the effective operation of the pharmacy service.
Person Specification
Education and Qualifications
Essential
- GCSE Grade C or above, or equivalent in Maths and English
Desirable
- Medicines Counter Assistants certificate with a recognised body
Experience
Essential
- Experience of customer service on the phone demonstrating: ? Excellent communication skills; ? Empathy and care; ? Professional behaviour; ? Ability to handle complex enquiries, distressed or angry customers; ? Excellent listening skills; ? Excellent telephone manner.
- Working in a NHS environment.
Desirable
- Knowledge and skills on the NHS complaints process
- Previous experience of working in a pharmacy/retail environment
Planning and organisation skills
Essential
- Ability to work in a methodical manner
- Ability to work in a busy environment and deal with a number of different tasks methodically
- Ability to prioritise tasks
Administration Skills
Essential
- Accurate data entry
- Comprehensive PC skills, particularly in word processing, email and excel.
- Experience of filing and strong administration skills
Team working
Essential
- Ability to work effectively in a team.
- Self-motivated and motivates others.
- Approachable, friendly and attentive.
- Communicate clearly written and verbal, with the team.
- Responds to feedback and willing to make changes.
Skills and Abilities
Essential
- Ability to work flexibly.
- Ability to work under pressure, meet deadlines and maintain accuracy
- Attention to detail
- Able to work independently
- Positive, can do attitude
Desirable
- Analytical skills and ability to problem solve
- Willing to develop in other areas and learn new skills
- Uses own initiative to meet demand, provide ideas for change and improve processes
- Ability to embrace change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Trustmed LRI
Havelock street
Leicester
LE1 5WW
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)