About this role
Job Responsibilities
Maintain and support cyber, system and network equipment including routers, load balancers, switches, servers (OS), etc Analyse problems, perform troubleshooting, and track problems through resolution Monitor activities, such as device status and bandwidth usage When necessary, escalate problems to the appropriate stakeholders / principals / vendors Schedule and run periodic maintenance for IT infrastructure at the data centre Plan and manage change and or service request or maintenance activities as assigned by team lead according to the SLA, including firmware patches Ensure zero service level breaches and achieve 100% compliance with policy and procedure Manage Call ticket assigned by service desk according to the SLA Managing subcontractors involved with any installation Work with other team for maintenance and troubleshooting Provide reports and status for monthly SLA reports and other operations requirements
Job Requirements
Candidate must have experience in an operations/customer service environment experience in the IT industry is an advantage Good knowledge in System, Network and CyberSecurity Excellent troubleshooting and problem-solving skill Basic knowledge of virtualisation and system is preferred Possess a deep understanding of TCP/IP, DNS, DHCP, routing, switching, firewalls and other network equipment is essential Familiarity with network monitoring tools (e.g., Netgain, SolarWinds, etc.).Relevant work experience (1 to 5 years) in IT security Soft skills – Problem Solving, Communication and Teamwork Skills Certification in Information Technology Security field has an advantage Willing to be on 24x7 standby duty Work location: Jurong East