About this role
- Serving as the dedicated point of contact for Pool Villa guests, delivering warm, personalised service from arrival through departure.
- Coordinating villa arrival experiences, in-villa dining, amenities, and housekeeping requests to ensure a seamless private-villa stay.
- Anticipating guest needs and preferences, curating bespoke touches and experiences throughout the guest journey.
- Liaising with Housekeeping, Engineering, F&B, and Spa teams to resolve requests promptly and maintain villa standards at all times.
- A minimum of 1-3 years’ experience in villa hosting, butler service, or guest relations within a luxury resort is preferred.
- Proficiency in Microsoft Word and Excel, with working knowledge of hospitality software (Opera system).
- Excellent command of both English and Thai (listening, speaking, reading, and writing) for effective communication.
- Supervise daily reception, check-in, check-out, and guest service workflows.
- Resolve guest concerns quickly, professionally, and with care.
- Train, coach, and schedule front office team members.
- Monitor room inventory, occupancy, and yield management to help drive revenue.
- Act as the shift leader or hotel representative when the manager is away.
- Coordinate with housekeeping and maintenance to ensure clean and ready rooms.