About this role
Salary: £36,000 - 40,000 per year
Requirements
- Previous or current experience in the education sector is preferred.
- Must be eligible to work in the UK.
- Strong second-line IT support skills, including troubleshooting hardware, software, networking and infrastructure issues through to root-cause resolution.
- Strong administration experience with Microsoft 365, Intune, Exchange Online, SharePoint, Microsoft Teams and related applications.
- Experience with Microsoft Entra ID or Active Directory, including user administration, identity and access management, security groups, permissions, authentication and Group Policy.
- Experience with endpoint management, including device enrolment, configuration profiles, application deployment and compliance policies, is desirable.
- Experience administering, maintaining and troubleshooting Windows Server environments, including Active Directory, Group Policy, and file and print services.
- Experience supporting on-premise and hybrid server infrastructure, including availability, performance monitoring, backup and recovery.
- Experience supporting Microsoft Hyper-V virtualised environments is preferred.
- Hands-on networking troubleshooting experience with LAN, Wi-Fi, switches, wireless access points, TCP/IP, DNS and DHCP.
- Knowledge of endpoint security, access controls, system updates, patch management and IT security best practices.
- Strong communication and problem-solving skills, attention to detail, and a proactive, customer-focused approach.
Responsibilities
- Provide second-line IT support, administration, maintenance and troubleshooting across Microsoft 365, IT infrastructure, networking and end-user computing.
- Take ownership of technical incidents, manage and prioritise support requests, maintain technical documentation and ensure timely resolution.
- Support Windows 10/11 devices, laptops, desktops, printers, peripherals and other IT equipment.
- Support interactive displays, projectors, classroom technology and associated audio-visual systems.
- Support IP telephony, CCTV, access control systems and associated IT equipment.
- Work closely with the IT Manager, support infrastructure improvements, assist with IT projects and contribute to the reliability, security and performance of the schools IT systems.
Technologies
- Active Directory
- Hardware
- Hyper-V
- Support
- LAN
- Microsoft 365
- Security
- SharePoint
- TCP/IP
- Windows
- Office 365
- Azure
- Cloud
- Incident Management
- Microsoft Intune
- MS Teams
- Network
More
We are recruiting a permanent, full-time, onsite IT Support Engineer for an established school environment in Rickmansworth, South East Buckinghamshire. The role offers a salary of £36,000–£40,000 plus a benefits package, with an immediate start. Working hours are 40 hours per week, year-round, Monday to Friday, arranged on an IT team rota covering 8:00 a.m. to 4:30 p.m. Some flexibility may be needed to support infrastructure upgrades, maintenance and projects outside normal school hours.
last updated 44 week of 2026