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2nd Line IT Support @ Reed Technology

Peterborough, England, GBOnsiteFull-time
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About this role

Salary: £? - ? per year

Requirements

  • Enhanced DBS with Updates Service preferred

Responsibilities

  • Provide second-line support to users across the school.
  • Troubleshoot hardware, software, network and system issues.
  • Support and administer Microsoft 365, Windows and Active Directory environments.
  • Assist with SCCM administration, software deployments and device management.
  • Work with the IT Manager on infrastructure-related tasks and projects.
  • Support, mentor and guide junior IT staff.
  • Manage and resolve escalated service desk tickets.
  • Maintain accurate documentation and technical records.
  • Provide excellent customer service to end users.

Technologies

  • Active Directory
  • Hardware
  • Support
  • Microsoft 365
  • Network
  • Windows
  • Office 365

More

We have an opportunity for a second-line IT Support Engineer to join a busy IT team in a school environment in Peterborough. The role is onsite, on a three-month contract, at £17.01 per hour. Working closely with our IT Manager, you will provide day-to-day technical support across the organisation and help ensure staff and students receive a high-quality IT service.

last updated 44 week of 2026

Skills

Active DirectoryMicrosoft 365WindowsSCCMDocumentationCustomer ServiceEnhanced DBS

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