About this role
Salary: £25,000 - 35,000 per year
Requirements
- Were looking for someone with a good understanding of IT systems and business applications.
- Some background in data and reporting would be useful.
- Were looking for excellent analytical and problem-solving skills, along with strong troubleshooting and diagnostic abilities.
- You should have a passion for technology and improving business processes, and be able to manage multiple priorities and projects simultaneously.
- We value excellent attention to detail and strong communication and stakeholder management skills.
- You should have experience delivering user training and supporting system adoption.
- You should be able to work independently and collaborate effectively with teams across our business.
- Were looking for someone who is self-motivated, proactive, organised, accountable, practical, collaborative, and comfortable working in a fast-paced, evolving environment.
Responsibilities
- We need you to provide broad IT systems support and coordination across our business.
- You will maintain and enhance our internal IT systems and support hardware such as printers and scanners.
- You will troubleshoot and resolve hardware, software, and system issues across our organisation.
- You will develop and maintain an accurate IT asset register and support effective hardware lifecycle management.
- You will support the implementation and optimisation of Zendesk Co-Pilot, including integrations, automation workflows, training materials, and help centre content.
- You will help develop business tools and automated workflows to improve operational efficiency.
- You will gather requirements and support the future selection and implementation of a CRM solution.
- You will contribute to ERP system development and enhancement projects across multiple business functions.
- You will identify opportunities for process improvement, automation, and system integration.
- You will analyse business processes, data flows, and reporting requirements to drive operational improvements.
- You will produce reports and management information to support business decision-making.
- You will deliver user training and create supporting documentation for new and existing systems.
- You will work with third-party suppliers and technology partners to deliver system improvements and projects.
- You will support digital transformation initiatives across our business.
Technologies
- CRM
- ERP
- Hardware
- Support
- Zendesk
More
Were looking for a proactive, hands-on IT professional to join our growing team in an onsite IT support and systems support role. Our IT is outsourced to an MSP, and this position sits between our business and the MSP, supporting users, internal systems, and IT projects. Its a varied role spanning technology and business functions, with opportunities to take ownership of projects, improve processes, and help shape future technology initiatives. The role is based onsite in Hungerford, so youll need to drive. Hours are Monday to Friday, 09:00–17:30.
last updated 43 week of 2026