About this role
Salary: £? - ? per year
Requirements: Previous experience in an IT Service Desk or IT Support roleStrong knowledge of Microsoft 365, Active Directory and Windows environmentsExperience using an ITSM tool, ideally ServiceNowExcellent customer service and communication skillsAbility to prioritise workloads and work effectively in a fast-paced environment Responsibilities: Provide 1st and 2nd line IT support via phone, email and ticketing systemsLog, troubleshoot and resolve incidents and service requestsSupport users across Microsoft 365, Windows and mobile technologiesManage user accounts and Active Directory administrationWork closely with colleagues to escalate and resolve technical issuesUpdate tickets accurately and work to agreed SLAsDeliver high-quality support and excellent service to end users Technologies: Active DirectorySupportITSMMicrosoft 365MobileServiceNowWindowsOffice 365 More:
Were recruiting an experienced IT Service Desk Analyst for our legal client to join a busy, collaborative IT team at a well-established organisation and make an immediate impact. The role is based in Liverpool with remote working and one day per week on site. It is offered at £150 per day, inside IR35, for an initial contract described as six months or more, with the possibility of becoming permanent; the posting also refers to an initial three-month contract.
last updated 42 week of 2026