About this role
Salary: £50,000 - 55,000 per year
Requirements
- Strong understanding of Microsoft Dynamics 365 capabilities and hands-on experience with the platform
- Track record of implementing operational change and delivering business process improvements through technology
- Proven experience driving continuous improvement in CRM processes, systems, and strategies using feedback, metrics, and industry best practices
- Experience integrating CRM and other business systems to create seamless end-to-end customer journeys
- Experience training end users on CRM systems and processes, supporting change management, and driving user adoption
- Strong understanding of customer needs, preferences, and behaviours, with a commitment to delivering excellent customer experiences
- Ability to analyse customer data, identify trends and insights, and develop strategies to improve engagement, retention, and lifetime value
- Experience managing customer data, maintaining data integrity, and implementing data quality processes, including segmentation, cleansing, and deduplication
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills, including the ability to adapt training and communications to different audiences and channels
- Experience managing stakeholder relationships and collaborating across business functions, including sales, marketing, IT, and senior management
- Customer-focused approach and passion for continuous improvement
- Strong understanding of data quality, governance, and customer data management
Responsibilities
- Act as the primary business partner for Dynamics 365 users across our organisation
- Build stakeholder relationships and understand business challenges and requirements
- Lead business change forums and user engagement activities
- Develop and maintain a prioritised Dynamics 365 product roadmap
- Identify opportunities for process automation, efficiency gains, and service improvements
- Translate business requirements into practical system solutions and enhancements
- Manage Dynamics 365 support activities and ensure issues are resolved within agreed SLAs
- Coordinate the development, testing, and deployment of system changes
- Deliver user training and support to encourage system adoption and best practice
- Analyse customer and business feedback to drive continuous improvement
- Ensure data integrity, governance, and GDPR compliance across business applications
- Collaborate with internal teams and external technology partners to deliver successful outcomes
Technologies
- CRM
- Support
- Marketing
- Office 365
More
Were looking for a business systems specialist focused on Dynamics 365 to lead the development, optimisation, and adoption of the platform and help shape our business systems landscape. This is a hybrid working role offering a competitive salary and excellent benefits.
last updated 43 week of 2026