About this role
At AmbaFlex, our systems operate every day at customers across AMCAS. When complex technical challenges arise, we don't just want to improve our product reliability – we want to understand why it happened and prevent it from happening again. As Regional Service Engineer AMCAS, you are the technical link between our customers, Service organization and Engineering teams. The role Based in Canton, OH, you are the technical point of contact for our service organization across our AMCAS region. You take ownership of new launched products complex technical questions and reliability related topics that require an engineering solution.
You analyze problems, determine root causes and develop solutions that can be implemented at the customer. But your role goes beyond monitoring and troubleshooting. You identify recurring issues and translate feedback from the field into structural improvements for our products, documentation and service organization. You also perform Factory Acceptance Testing (FAT) on behalf of our customers when an FAT is required. These inspections ensure we are delivering the machine the customer has ordered for their application, meets quality standards, and matches the dimensions and function specified.
What you'll do
- Lead the technical resolution of complex customer and service issues
- Analyze reliability topics and translate them into structured engineering improvements
- Perform and lead root cause analyses using methods such as 8D and Kaizen
- Develop technical solutions and prepare them for implementation by the regional Service team
- Support engineering standards and AmbaFlex Core Technology
- Turn field experience into improvements for manuals, instructions, checklists and training
- Support the rollout of global product changes, innovations and technical training within AMCAS
- Maintain and improve technical information related to our installed base
- Act as the technical sparring partner for Service colleagues, Field Service Technicians and other internal stakeholders
- Design processes and solutions, and model tools/mechanisms through internal and external feedback using software tools Who you are
You are an engineer who genuinely enjoys solving complex technical problems. You're hands-on, analytical and structured, but never lose sight of the customer. You take ownership from the first question until the solution is implemented and know how to work with different teams to get things done. You're also curious about what sits behind a problem: solving today's issue is important, but preventing the next one is even better.