About this role
Service Delivery & Security Operations
- Lead end-to-end delivery of Managed Security Services.
- Oversee 24x7 SOC operations including Logging & Monitoring, Incident Response, and Cyber Brand Protection.
- Ensure adherence to SLAs, OLAs, KPIs, and security governance requirements.
- Drive continual service improvement initiatives across the security landscape.
- Act as escalation point for Major Security Incidents (P1/P2).
- Security Governance & Stakeholder Management
- Serve as the primary security contact for customer leadership and internal stakeholders.
- Conduct operational reviews, service reviews, and security governance meetings.
- Present security posture, risks, trends, and recommendations to customer management.
- Track risks, actions, and remediation activities to closure.