About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Training Associate IV
Remote, Malaysia
What you get
- Full-time employment with benefits day one including paid holidays
- Paid Training
- Weekend Off
Requirements
- Must be at least 18 years of age or older
- Preferably a high school diploma and above
- Must be able to submit a background check and drug test
- Must be able to work 8 hours night shift and Public Holidays from 8PM to 8AM, Mon to Fri
Summary: Facilitating scheduling processes, ensuring efficiency, and maintaining high standards of service delivery
Responsibilities
- Schedule Management: Create and maintain schedules in accordance with client requirements, demonstrating meticulous attention to detail.
- Technical Proficiency: Possess a strong technical aptitude with the ability to navigate various software applications, including Microsoft TEAMS, Office, and Excel, ensuring seamless integration into scheduling processes.
- Client Interaction: Collaborate closely with clients and other vendors to fulfill scheduling requests promptly and efficiently.
- Adaptability and Responsiveness: Demonstrate flexibility and responsiveness in handling client scheduling requests, ensuring a high level of customer satisfaction.
- Problem Solving: Exhibit strong problem-solving skills and the ability to think innovatively to address challenges that may arise during scheduling processes.
- Quality Assurance: Uphold and enforce quality assurance standards to guarantee the accuracy and reliability of schedules.
- Issue Resolution: Identify and escalate any scheduling issues or challenges to the Delivery Services Manager in a timely and efficient manner.
- Multitasking: Effectively manage multiple scheduling tasks simultaneously in a fast-paced work environment.
- Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills to facilitate smooth collaboration within the team and with clients.
- Customer Service Excellence: Demonstrate strong customer service skills to address client inquiries, ensuring a positive and professional experience.
- Independence and Team Collaboration: Work independently on assigned tasks while maintaining a collaborative approach with team members, fostering a supportive team environment.
Qualifications
- Minimum of one year of experience in a customer service role, demonstrating a track record of delivering exceptional service.
- Ability to work independently and as part of a team, showcasing versatility and adaptability.
- Good English communication, Good work ethic, good organizational skills, multitasking