About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Responsibility
Leads enterprise operational improvement from problem definition through sustained execution. Provides objective assessment, root-cause analysis, governance, operating-model design, cross-functional alignment, implementation support, and effectiveness measurement to ensure complex initiatives deliver measurable operational value.
- Enterprise problem solving: Leads cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement.
- Operational assessment and risk: Identifies root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce, compliance, CX, and performance.
- Governance and operating model design: Builds scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths.
- Implementation and effectiveness: Translates findings into actions, owners, checkpoints, adoption measures, and outcome tracking; supports sustainable BAU handoff.
- Executive decision support: Partners with senior leaders to pressure-test assumptions, develop business cases, synthesize complex information, and convert ambiguity into executable plans.
- Transformation and capability enablement: Evaluates readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx analytical and problem-solving capability.
- Client Sentiment: Provides independent support and feedback to Clients on Business challenges to deliver a Conduent Consultancy proposition
Requirements
- Graduate Diploma, Bachelor' s Degree, Post Graduate Diploma, or Professional Degree in any field
- Proven experience as a Manager, Operational Excellence or similar role
- Excellent analytical and problem-solving skills
- Ability to manage and lead cross-functional teams
- Strong project management skills
- Excellent verbal and written communication skills
- Relevant certifications such as Lean Six Sigma, Project Management Certification is a plus
- Lean Six Sigma Black Belt certification is preferred