About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Are you passionate about travel and love helping people? Put your Italian and English skills to work and join us as a Travel Agent in the exciting travel industry!
What you'll do
- Be the friendly voice and main point of contact for travelers via phone, email, and chat;
- Manage inquiries, bookings, itinerary changes, and payments with care and accuracy;
- Suggest travel destinations, dates, and options tailored to each client’s needs;
- Coordinate with cruise lines and other partners to keep travelers informed;
- Use booking software to organize and manage travel plans;
- Quickly solve problems and update clients on any travel changes.
What we’re looking for
- Strong Italian and English communication skills (B2 level or higher);
- A positive, customer-focused mindset;
- Basic skills in Microsoft Office applications;
- Previous experience in customer service is a plus, but not mandatory;
- A team player who enjoys solving problems creatively;
- Great attention to detail.
What we offer
- An innovative and supportive work environment within the travel industry;
- Comprehensive 8-week training to get you up to speed;
- Career growth opportunities in a global company;
- A recognized Most Loved Workplace® culture;
- Internal development programs with leadership roles often filled by our own team members;
- Long-term career stability with a dedicated team.
Ready to help travelers create unforgettable experiences?
Apply now and start your journey with us as a Customer Service Agent in the travel industry!