Business Analyst I @ Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Requires formal education with expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Performs routine assignments.
• College or university degree required or equivalent work experience providing exposure to fundamental theories and concepts.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or experience.

Impact

• Impacts the accuracy of own work.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make sound judgments.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Attends meetings to record needed changes in service delivery processes and systems.
• Collects data from customers relating to systems and reports issues impacting service delivery.
• Documents basic business functional requirements.
• Obtains clarification from stakeholders for service delivery and/or system change needs.
• Assists with the collection of data required to compile project definitions and cost assessments.
• Helps to create project cost estimates by calculating work hours and required resources.
• Collects Service Level and Operating Metrics data for business operations reports.
• Develops basic knowledge of operating processes, user-based systems, and governing regulations.
• Performs other duties as assigned.
• Complies with all policies and standards.