About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Title
IT End User Support Associate IV
Location
Onsite, E. Lansing, MI
Pay Rate
$19.50
Employment Type
Full-Time
Shift Information
40 hours Monday-Friday 8:00 AM-4:30 PM
Job Summary
IT End User Support Associate IV role focused on help desk support, user account administration, desktop support, ServiceNow ticket management, and customer service in a Windows-based environment
Key Responsibilities
- Provide first-level technical support for user access, authentication, application, and workstation issues.
- Manage user accounts, access permissions, and provisioning/deprovisioning activities across enterprise systems and Windows environments.
- Use ServiceNow (SNOW) and other enterprise tools to track and resolve incidents and service requests.
- Troubleshoot software, hardware, and account-related issues, escalating more complex matters when necessary.
- Support workstation imaging, deployment, configuration, and desktop support functions.
- Assist with audits and maintain accurate records to support compliance requirements.
- Create reports and provide support for internal applications and process improvements.
- Partner with cross-functional teams to deliver quality IT support and customer service.
Required Qualifications
Requirements
- High School diploma or GED
- Background and Fingerprinting
- General computer and Windows operating system knowledge.
- Comfortable troubleshooting technical issues and performing investigative problem-solving.
- Self-Directed.
Preferred Qualifications
- Approximately 2 years of IT support or customer-facing experience is preferred but not required.
- Willingness to learn and adapt to new technologies and processes.
- Strong attention to detail, organization, and time-management skills
What We Offer
- Competitive hourly pay
- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
Apply now and make an impact from day one
Pay Transparency
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.50 per hour which may be below your state's minimum wage. Please take this into consideration when applying.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.