About this role
Job Title: Electrical Service ManagerJob DescriptionWe are seeking an experienced Electrical Service Manager to lead our expanding department. The role involves overseeing daily service operations, managing electricians and technicians, ensuring exceptional customer service, and driving profitability while maintaining the highest safety and quality standards. The manager will serve as the primary liaison between customers, field personnel, vendors, and company leadership to ensure projects and service calls are completed safely, efficiently, and on schedule.
Responsibilities
- Oversee all residential, commercial, and industrial service operations.
- Manage service schedules, dispatching, manpower allocation, and workflow.
- Ensure timely response to customer requests, emergency calls, and maintenance needs.
- Monitor workload and staffing to maximize productivity and customer satisfaction.
- Coordinate materials, equipment, permits, and subcontractors as needed.
- Train, mentor, and develop electricians, apprentices, and service technicians.
- Conduct performance reviews, coaching, and ongoing training.
- Participate in hiring, onboarding, and workforce planning activities.
- Foster a culture of safety, accountability, and customer service.
- Build and maintain strong relationships with customers, contractors, property managers, and facility owners.
- Meet with customers to review project requirements and service needs.
- Resolve customer concerns promptly and professionally.
- Identify opportunities for service agreements, upgrades, and additional work.
- Prepare and review estimates, proposals, and change orders.
- Assist with business development efforts and strategic growth initiatives.
- Support sales efforts by identifying opportunities within existing accounts.
- Monitor service department revenue, margins, and overall profitability.
- Ensure compliance with OSHA standards, NEC requirements, and company safety policies.
- Conduct safety meetings, jobsite inspections, and incident investigations.
- Promote safe work practices throughout the organization.
- Maintain required licensing, certifications, and documentation.
- Review job costing, labor productivity, and departmental performance metrics.
- Approve timesheets, expenses, and service documentation.
- Track budgets, forecasts, and key operational KPIs.
- Ensure accurate service reports, invoices, and customer records.
Essential Skills
- 10+ years of commercial electrical experience.
- Experience with electrical service and estimates.
- Knowledge of electrical codes and NEC standards.
- Experience working with computers for estimates, reporting, and documentation.
- Strong understanding of NEC code.
Additional Skills & Qualifications
- 1+ year of experience as a service manager preferred.
- Electrical knowledge preferred.
- Experience estimating electrical service work and managing projects.
Work EnvironmentThe role offers a truck and gas card, with a discretionary annual bonus. The position includes 4 weeks of PTO and 7 holidays. The work environment is dynamic and involves collaboration with a team of 10 electricians. The role supports various sectors including residential, commercial, and light industrial projects in the city of Topeka and surrounding areas.
Job Type & LocationThis is a Contract to Hire position based out of Topeka, KS.
Pay and BenefitsThe pay range for this position is $38.00 - $48.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 10, 2026.
Workplace TypeThis is a fully onsite position in Topeka,KS.About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.