About this role
Job summary
An exciting opportunity has arisen for an Administrator to join our team in the South Hub, who are a small team of multi-disciplinary professionals.
Main duties of the job
An exciting opportunity has arisen for an Administrator to join our team in the South Hub, who are a small team of multi-disciplinary professionals. The successful applicant will work as part of the administration team and will be assisting with all core administrative functions supporting the day to day smooth running of the operations side in the England South Hub.
The successful individual will have a good knowledge of IT, possess strong communication and organisation skills, smart appearance and a professional manner.
Please note, this role is fixed-term, ending in July 2027.
About us
At Combat Stress, everyone plays a part in helping veterans recover from the psychological impact of military service. Whether you work in clinical care, fundraising, operations or one of our support teams, youll help deliver life-changing treatment and support to veterans across the UK.
Job description
Job responsibilities
MAIN DUTIES AND KEY RESPONSIBILITIES
- 1. To contribute to the full range of administrative duties.
- 2. Exchange verbal and written information regarding veteran care promptly and politely
with veterans, external agencies and providing an internal interface with all disciplines relating to assessment and treatment.
- 3. To schedule appointments and co-ordinate related administration in collaboration with the relevant clinical staff.
- 4. To deal with queries related to appointments and follow up clients who do not attend appointments as required.
- 5. To contribute to the development of systems, processes and diary management to
enable the smooth running of administration and the interface with other teams and organisations.
- 6. Support clinicians as necessary by undertaking administration as required associated with therapeutic reports, correspondence and SARs.
- 7. Organise and prepare agendas for Clinical Meetings
- 8. Attend any other meetings as required keeping accurate minutes, records of decisions taken and ensuring that actions are recorded appropriately and communicated to the relevant individuals for action / information.
- 9. Update veteran records in line with Standard Operating Procedures ensuring all contact is logged.
- 10. To be accountable for an accurate and effective electronic filing system including
patient database relating to veterans. This includes running and reviewing regular reports within the Electronic Patient Record System (IAPTUS)
- 11. Deal effectively with any telephone queries relating to the organisation and provide
switchboard service (escalating difficult calls as appropriate), and mail-management as necessary.
- 12. Manage personal and joint mailboxes relating to Administration Team.
- 13. To work in a flexible and responsive way to meet the changing needs of the service users and demands of the service.
- 14. To fully understand and adhere to the policies and procedures of Combat Stress.
- 15. To cover duties of other administrators during periods of absence.
- 16. To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal rotation and absence cover.
Person Specification
Skills & Knowledge
Essential
- Full range of IT skills using the Microsoft suite.
- Good interpersonal skills.
- Good analytical skills and ability to continually
- develop systems and processes.
- Planning and organisational skills
- Database experience
- Minute taking experience
- Ability to maintain confidentiality and compliance
- with General Data Protection Regulation
- requirements.
Desirable
- Experience of using IAPTUS or other
- electronic health records system.
Qualifications
Essential
- Good general educational background.
- Experience in a health or social care setting.
Desirable
- Qualification in Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Combat Stress
Address
Tyrwhitt House
Oaklawn Road
Leatherhead
Surrey
KT22 0BX
United Kingdom
Employer's website
https://www.combatstress.org.uk/ (Opens in a new tab)