About this role
Job summary
An exciting opportunity has arisen for a Learning Administrator to join the Combat Stress Learning Team.
Main duties of the job
Having established Combat Stress Learning over the past five years, we are looking for a Learning Administrator to join the team to support the design, development, release and analysis of valued educational courses and pathways, to both our internal colleagues and external learning communities.
The overall purpose of the role of Learning Administrator is two-fold, to support the Combat Stress Learning team with set internal and external workplans, as well as supporting the learning and development needs of our communities, more specifically;
(not an exhaustive list)
- Supports the development and delivery of content design, quality assurance, impact scoring and reportable statistics of the Combat Stress Learning Team,
- Support the Combat Stress Learning Team as course authors, co-authors, as well as highlighted organisations Professional Leads and subject matter experts (SMEs) in the creation of learning content.
- Support the co-ordination and evaluation of Combat Stress Learning live events,
- Aware of learner trends, sharing findings with Combat Stress Learning Team, as well as any highlighted stakeholders. This information is also key to support the writing of grant updates, progress reports and status updates.
For a full list of responsibilities, including essential and desirable knowledge and skillsets, please read the job description in full.
This role will be subject to a DBS check.
About us
Combat Stress was established in 1919. We are the UKs leading charity for veterans mental health. For over a century, weve helped former servicemen and women deal with trauma-related mental health conditions like post-traumatic stress disorder (PTSD), anxiety and depression.
Today we provide UK-wide support to veterans from every service and every conflict, on the phone and online, in the community and at our treatment centres. Were on a mission to raise awareness that invisible injuries can be just as hard to cope with as physical ones. So when a veteran is having a tough time, were there to help tackle the past and to take on the future.
Job description
Job responsibilities
Overall Purpose
Having established Combat Stress Learning over the past five years, we are looking for a
Learning Administrator to join the team to support the design, development, release and
analysis of valued educational courses and pathways, to both our internal colleagues and
external learning communities.
The overall purpose of the role of Learning Administrator is two-fold, to support the Combat
Stress Learning team with set internal and external workplans, as well as supporting the
learning and development needs of our communities, more specifically;
(not an exhaustive list)
Supports the development and delivery of content design, quality assurance, impact
scoring and reportable statistics of the Combat Stress Learning Team,
Support the Combat Stress Learning Team as course authors, co-authors, as well as
highlighted organisations Professional Leads and subject matter experts (SMEs) in
the creation of learning content.
Aware of learner trends, sharing findings with Combat Stress Learning Team, as well
as any highlighted stakeholders. This information is also key to support the writing of
grant updates, progress reports and status updates.
Main Duties and Key Responsibilities
Collaborative Learning Platform
Provide accurate and regular learner feedback and trend analysis, to maximise both
compliance and continued professional development (CPD)
Monitor and respond the learner comments on the learning platform.
Validate learner certificates
Supports the scheduling of training sessions and events on the learning platform,
including activities such as Clinical Service Evolution (CSE) Camps and external live
events.
Works with the training programme coordinator to Creates effective audiences and
learning pathways, including all pre-and-post measures within the learning platform.
Uses in-platform functionality and newsfeed(s) to collect highlighted learning needs,
for inclusion in the overall training needs analysis (TNA) activity.
Provides market research and competitor analysis on highlighted training titles
included in the workplan(s).
Plays a supportive role in the delivery of live events, panel discussions and webinars,
including Combat Stress campaigns such as PTSD Awareness Day activity.
Prepares regular learner reports for use across multi-committee meetings and
updates, including senior level through to directorate update(s).
Supports the upskilling of internally recognised training authors and co-authors.
Supports the brand of the learning platform and updates to the look and feel of the
homepage(s), updating communication, messages, carousels and groups when
highlighted.
Maintains updates on learning platform functionalities, sharing with the Combat
Stress Learning Team for content enhancement.
Supports the link of learner statistics (including compliance) with Combat Stress Data
Lounge reportable data.
Ensuring effective collaboration on our learning platform, supporting the interactive
learning experience and responding to comments and questions that are posted in a
timely manner.
Working with our communications team to ensure that our platform reflects the
Combat Stress brand.
Partnering with the Combat Stress Comms. and Digital Team(s) to highlight and
promote topical content, campaigns and upcoming training programmes, via our
social channels.
Share data as appropriate with fellow Combat Stress teams, including Services,
Clinical and Fundraising teams to support corporate relationship building and
efficiency, including Raisers Edge entries.
General Responsibilities
The post holder will be expected to receive regular supervision in accordance with
the service policies of Combat Stress and professional practice guidelines.
Contributes to Combat Stress Learning workplan, inclusive of internal and external
activities.
Monitor and manage the dedicated learning inbox, filtering the information and
requests to the right person in a time effective way.
Supports the creation of training resources and marketing materials,
Maintains understanding of new training and educational techniques.
Support with the sourcing and due diligence process of any highlighted external
training provision. To maintain up to date knowledge of legislation, national and local
policies and issues of relevance to veterans, Combat Stress and Combat Stress
Learning.
To undertake such other duties and responsibilities, appropriate to the grade of the
post.
Support the growth of Combat Stress Learning and its brand.
Governance
To work with the Learning Co-ordinators and ensure compliance against legal and
service industry standards, for all mandatory training titles.
To provide and support Combat Stress with accurate learner information, including
completion information, for both mandatory and developmental training titles.
Highlight any concerns , with the potential to present findings at Internal Training
Steering Meetings, for awareness and clarity, before suggesting next steps and
compliant action(s).
Key Relationships
Inter-disciplinary Combat Stress Learning Team.
Wider Strategy and Communications directorate, including;
o Digital Team.
o Communications Team.
o I.T Team.
o Individual Giving Team.
o Veterans Journey Manager.
Services Team.
Senior Clinicians across Combat Stress.
Peer and Family Support Team(s).
Fundraising Team.
Resources Team.
Research Team (through introduction from Combat Stress Learning colleagues)
Key stakeholders at organisations funding Combat Stress Learning activities, such as
360Learning (learning platform provider) Armed Forces Covenant Fund Trust (grant
funders)
Key stakeholders and learners in either of the online learning communities.
Risk Management
As an employee of the Charity, the postholder is required to be risk aware and readily able to
identify risks faced in the course of day-to-day duties. Where a new risk is identified it is to be
reported through the postholders line manager.
All staff have a responsibility to manage risk within their sphere of responsibility. It is a statutory
duty to take reasonable care of their own safety and the safety of others who may be affected
by acts or omissions.
Date revised: October 2026
Person Specification
Qualifications
Essential
- An upper second-class honours degree or higher
- in psychology or equivalent science degree.
- Experience of working within mental health or
- health services
- Experience of volunteering or working within the
- charity sector
Desirable
- Further post graduate training in a specific area in
- design, administration or research
- Entitlement to graduate membership of the British
- Psychological Society (Graduate Basis for
- Registration)
- Further training in relevant areas of applied clinical
- skills and mental health practice
Skills & Knowledge
Essential
- Digital communication, presentation, and content
- creation skills
- An understanding of clinical outcomes, audit
- processes and service evaluation strategies
- An ability to apply existing psychological
- knowledge to a mental health context
- Ability to form good working relationships with
- others in a multi-professional setting.
- Experience of effective risk assessment
- An ability to apply existing psychological
- knowledge to a mental health context
- others in a multi-professional setting.
Desirable
- Skills in any of - video editing, photography,
- graphics creation,
- Skills and experience of project management
- A knowledge and understanding of the mental
- health issues of British veterans
- An understanding of veteran culture.
- Knowledge of current developments in veterans
- mental health
- Knowledge of Combat Stress services
- A working knowledge of Health and Safety
- A working knowledge of Equality and Diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Combat Stress
Address
Tyrwhitt House
Oaklawn Road
Leatherhead
Surrey
KT22 0BX
United Kingdom
Employer's website
https://www.combatstress.org.uk/ (Opens in a new tab)