About this role
- First 90 days 100% onsite, then 2-3 days/week onsite flexible on the days, will to pay for relocation to Chicago, IL.DescriptionOwn the Coupa and Rossum platforms end-to-end, keeping them stable, scalable, and well-configured as core systems the global finance function relies on, while supporting adjacent platforms such as NetSuite and Concur.
- Provide L1/L2 support across the finance systems landscape, covering ticket triage, incident management, SLA tracking, and root cause analysis.
- Take on open-ended platform problems, provide clarity, and implement appropriate solutions, simplifying and improving processes within your domain to lift team efficiency.
- Act as a trusted point of contact for finance stakeholders, translating system issues into clear actions and managing expectations through timely, accurate communication.
- Identify repetitive support activities and automate them using documentation, process improvements, and AI-assisted tooling.
- Develop and maintain runbooks, knowledge base articles, and handover materials that reduce recurring issues and capture how Coupa and Rossum are configured.
- Own and prioritize your support queue, following up promptly on tickets, escalations, and stakeholder requests, operating independently on most decisions and seeking guidance on more complex judgments.
- Articulate the upstream and downstream implications of configuration and process changes across the finance systems landscape before they go live.
- Support enhancements and workflow improvements, collaborating with a global team across regions and mentoring colleagues on Coupa and Rossum to keep platforms consistent, reliable, and scalable.
- Additional Skills & Qualifications10+ years of relevant experience in financial systems support, administration, or platform ownership; Legal authorization to work in the U.S. is required; we will not sponsor individuals for employment authorization for this job openingJob Type & LocationThis is a Permanent position based out of Chicago, IL.
- Pay and BenefitsThe pay range for this position is $150000.00 - $180000.00/yr.
- Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
- Waiting for Human Resources/Recruiter to send 2026 benefits guide over.
- Job Type & LocationThis is a Permanent position based out of Chicago, IL.
- Application DeadlineThis position is anticipated to close on Nov 6, 2026.
Workplace TypeThis is a hybrid position in Chicago,IL.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.