About this role
Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights , you'll reassess, clean up, and structure our quality insights framework into systematic, decision-driving intelligence that reduces our total cost of poor quality (COPQ). Why We Need You: Currently, we have quality data, but the framework needs to be standardized, connected, and made truly actionable. This role sits at the center of that transformation.
- You’ll connect upstream inspection data with post-market defect and customer claim data, creating a single, trusted view of quality performance that supports continuous improvement and smarter decisions.
- Within the first few months, you’d reassess our current quality insights framework, standardizing defect codes and proposing a connected data model alongside our Business Intelligence & Analytics (BIA) team.
- In a year, you’ll be proud to say you’ve built a robust, decision-ready quality intelligence system and led root cause investigations that measurably reduced quality defects across product categories.
- About the Quality team: The Quality team operates cross-functionally, connecting upstream supply chain signals with downstream customer feedback.
- You will work closely with Quality Operations & Incident Management, Category Management, Business Intelligence & Analytics (BIA), Vendor Quality Teams (VQT), and Sourcing.
- This is a hybrid role based at our Vancouver HQ.
- You’ll be in the office 3 days per week, collaborating closely with partners across the business.
- Requires flexibility to work across multiple time zones to accommodate international team members and external business partners (typically PST 5–8pm, approximately 1 day per week).
- You’ll be leading a team of two Quality Insight Analysts while partnering with cross-functional leaders to drive quality improvement initiatives.
- Reassess and structure the quality insights framework, defining metrics, reporting cadences, and target audiences.
- Connect upstream Qarma inspection data with post-market defect reports and customer claim data for full lifecycle product visibility.
- Standardize defect codes and quality taxonomy across the business to establish a clean data foundation.
- Partner with BIA to build dashboards and reporting tools that make quality performance clear and actionable for leadership and Category Management.
- Act as investigation quarterback for root cause analysis on major or recurring quality issues using 5 Whys, Fishbone, or DMAIC methodologies.
- Formulate CAPA recommendations and collaborate with Quality Operations on follow-through and effectiveness reviews.
- Track and report COPQ trends to highlight the financial impact of quality issues and improvement projects Provide decision-ready quality intelligence and trend analysis to Category Management to inform range decisions and supplier accountability.
- Manage, coach, and develop a team of Quality Insight Analysts to move beyond basic reporting into hypothesis-driven analysis.
- Collaborate with VQT, Sourcing, and Operations to address systemic supplier or product defect issues.
Travel Required May require up to 10% travel.