HQ Operations Manager @ Article

Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as an HQ Operations Manager, you'll oversee Article’s Vancouver headquarters operations, ensuring a welcoming, organized, and efficient workplace.

• *Please note this role requires you to be onsite 5 days per week.
• This role manages reception, warehouse services, facilities, travel administration, vendor coordination, and workplace events.
• Reporting to the VP, Logistics, the Operations Manager leads a team of up to 10 employees, including two team leads, with accountability for service standards, team development, operational efficiency, and budget management.
• For this role, we want an operations expert with experience working with property management companies and/or city officials.
• You will manage the facilities and HQ warehouse team, you do not need to be the expert in warehouse or facilities day-to-day (as the team leads will be the subject matter experts in those departments).
• You will need to have strong people management skills and a customer service-oriented attitude (specifically with internal customers, i.e., our employees "Particles"), as you will be owning and helping shape the experience for our HQ Particles.
• A background in warehouse, facilities (HQ), or hospitality operations management is helpful but not an essential requirement for the role.

Key responsibilities include

• Oversee daily HQ operations, including reception, workplace hospitality, shared spaces, warehouse activities, and employee services.
• Lead, coach, and develop a team of up to 10 employees, including two team leads, with responsibility for performance management, staffing, and workload planning.
• Establish service standards, operating procedures, and daily routines to ensure consistent workplace operations.
• Coordinate facility maintenance, vendor services, workplace improvements, office moves, and space utilization.
• Oversee warehouse storage, inventory controls, product movement, and swatch fulfillment operations.
• Administer employee travel programs, including routine inquiries, provider coordination, and backup approvals.
• Support Particle Board events, employee engagement activities, and internal meetings, including budget and vendor coordination.
• Manage HQ operating budgets, purchasing, invoice reviews, vendor agreements, and cost controls within delegated authority.
• Collaborate with internal departments, Procurement, Finance, Safety, and external service providers to resolve operational issues and implement process improvements.