About this role
As a Project Manager within the Transformation Office, you will be accountable for the end-to-end delivery of assigned projects across the Group. You will lead cross-functional teams to deliver measurable business outcomes, ensuring projects are delivered on time, within budget, and aligned to defined benefits and transformation priorities. Operating in a hybrid (Agile and waterfall) delivery environment, you will work closely with senior stakeholders, business leads, and third-party partners to drive successful and sustainable change outcomes.
Key Responsibilities
Project Delivery & Ownership
- Own delivery of projects from initiation through to completion and handover to BAU
- Define scope, objectives, deliverables, and success criteria with stakeholders
- Develop and maintain integrated project plans, milestones, and dependencies
Financial & Commercial Management
- Proactively manage project budgets, including forecasting, tracking, and variance analysis
- Provide clear financial reporting to inform sponsor and Group-level decision making
Governance & Reporting
- Operate within established project governance frameworks (PMO / programme structures)
- Produce high-quality governance packs, reporting, and steerco updates
- Maintain accurate RAID logs and ensure timely escalation of risks and issues
Stakeholder & Team Leadership
- Lead cross-functional teams across business, technology, and operations
- Manage senior stakeholder relationships, providing clear, concise updates
- Coordinate third-party vendors and delivery partners where applicable
Delivery Execution
- Drive progress, remove blockers, and manage interdependencies
- Ensure effective use of project tooling (e.g. Jira, MS Project, PPM tools)
- Support Agile ceremonies and/or structured delivery phases as appropriate
Benefits & Outcomes
- Define, track, and report on project KPIs and benefits
- Ensure delivery of tangible business outcomes and successful transition to BAU
- Support post-implementation reviews and continuous improvement
Skills, Knowledge & Expertise
- Experience of managing business-change projects in a fast-paced environment
- Proven experience managing cross-functional delivery across business and technology teams
- Experience delivering transformation and/or process improvement initiatives
- Experience managing budgets, suppliers, and complex stakeholder environments
- Strong stakeholder management, including senior/executive audiences
- Experience of managing international projects
- Strong analytical and problem-solving capability; data-driven decision making
- Excellent communication skills, with high-quality written and presentation output
- Ability to operate autonomously, prioritise effectively, and deliver under pressure
- Experience working in Agile or hybrid delivery environments (Scrum, Kanban, etc.)
- Strong governance and reporting discipline within structured PMO frameworks
- Proficiency in project management tools
- Resilient, adaptable, and comfortable operating in ambiguity
- Collaborative and influential, with the ability to lead without direct authority
- Continuous improvement mindset; driven to enhance delivery standards