About this role
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
- Track and trace all shipments from start to finish.
- Assist Carrier Representatives with dispatching drivers.
- Keep in constant contact with carriers/drivers to ensure on-time pickups and deliveries.
- Update the TMS timely and accurately.
- Company-wide communication relies on information from Track & Trace.
- Maintain accurate records and statuses that align with best practices.
- Communicate between departments and escalate issues when problems arise.
- First line of defense to proactively identify and address issues.
- Ensure drivers are on the satellite tracking system.
- Assist in handling driver issues at shippers and receivers.
Competencies
- Follow Company Core Values
- Communication Proficiency (oral, written, and interpersonal)
- Negotiation and Conflict Resolution
- Ability to work effectively both independently and with a team
- Critical Thinking
- Salesmanship & Presentation
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This is largely a sedentary role, requiring the use of typical office equipment such as a computer, laptop, and cell phone. Most work is completed in a corporate office environment.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are typically Monday through Friday, starting as early as 7:00 a.m. and working as late as 6:00 p.m. for 1st shift, 1:00 p.m. to 10:00 p.m. for 2nd shift, and 10:00 p.m. to 6:00 a.m. for 3rd shift, with weekends being covered Friday through Monday. All shifts include a one-hour unpaid lunch.
Travel
This position requires no travel.