About this role
Salary: £? - ? per year
Requirements
- At least 5 years of professional experience in service design or a closely related user-centred design discipline
- Significant experience delivering service design in the UK public sector
- Experience working independently at lead or senior level on complex services
- Strong evidence of strategic, end-to-end service design, rather than solely product or interface design
- Demonstrable experience creating high-quality service maps, service blueprints, user journeys and other end-to-end service design artefacts
- Experience working across service development stages, including Discovery, Alpha, Beta and Live
- Active Security Check (SC) clearance
- Valid UK passport
Responsibilities
- Lead service design activity across complex public-sector services, from Discovery through Alpha, Beta and Live
- Understand and map complex end-to-end services across user-facing and internal processes
- Create service design artefacts, including service maps, service blueprints, as-is and to-be journeys, ecosystem maps, experience principles and future-state service visions
- Work with User Researchers and other disciplines to ground service design decisions in evidence
- Undertake lightweight research and stakeholder interviews independently where appropriate
- Plan and facilitate workshops, co-design sessions, stakeholder interviews, playbacks and show-and-tells
- Help senior stakeholders understand complex services and align around future direction
- Constructively challenge assumptions, existing processes and solution-led thinking when these prevent better service outcomes
- Create clear, compelling narratives about complex service problems and opportunities
Technologies
- Security
- ARM
- UX UI Design
More
We are recruiting a Lead Service Designer to help shape complex public services and define how they should work in the future. This is a six-month contract starting as soon as possible, paying £540 per day Inside IR35 via umbrella, based in London on a hybrid basis. Regular London attendance is expected at least once a week, and may be more frequent depending on project activity, workshops or stakeholder engagement. We are Advanced Resource Managers, a specialist talent acquisition and management consultancy covering technical recruitment and resource solutions. We will not send your CV without your permission. Where a role is advertised as Outside IR35, this is subject to the end clients final Status Determination Statement and may change.
last updated 43 week of 2026