Hotel Night Auditor @ Angel Of The Winds Casino Resort

Starting Wage $19.00/hr. Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Checks the front desk accounting records (cash, check and credit card services) for accuracy and then compiles information for the hotel’s financial records.
• Tracks front office operating statistics such as room revenues and occupancy percentages.
• Posts room charges and room taxes to guest accounts.
• Run end of day process / night audit process on the Property Management software and prepares reports for management.
• Performs duties of the Front Desk Agent and functions as the night manager on duty in the absence of hotel management and front office supervisors.
• Maintain patience and composure, exemplifying excellent guest service with upset, angry, and/or frustrated guests using compassion and empathy to uphold hotel’s commitment to hospitality.
• Maintain a professional appearance and demeanor and wears hotel uniform at all times.
• Respects guest privacy and maintains confidentiality.
• Attends all mandatory department, casino and/or training meetings.
• Follows all department and casino policies, procedures, and regulations as required.
• Ensures compliance with Tribal, State, Federal, and NIGC regulations.
• Ensures control/protection of company assets as applicable.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service and communication skills required.
• One year experience in customer service or hospitality; or Front Desk experience required.
• Ability to operate front office equipment and computers.
• Understanding of the basic principles of auditing, balancing and closing accounts.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
• Ability to prepare reports, correspondence, charts, forms and other information and instructions.
• Certificates, Licenses, Regulations Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
• Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication.
• Requires the ability to read, write, type and use basic technology.
• Requires standing or sitting for extended periods of time or for an entire shift.
• Requires to move, lift, carry push pull and place objects often weighing less than or equal to 25 pounds without assistance.
• This is a 24 hour, 7 days a week work operation.