About this role
Starting Wage: $28.50/hr Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.
Responsibilities
- Greets and interacts with guests in a friendly, professional, and attentive manner.
- Is responsible for making decisions that allow the shift to run efficiently.
- Assigns work stations to staff and expedites workflow and monitors staffing levels.
- Resolves any problems, which may occur during assigned shift (i.e., guest complaints, employee problems, etc.).
- Ensures all work stations are stocked, neat, clean and sanitary.
- Monitor’s consumption of alcohol by guests and provides service of alcohol within the guidelines set forth by the MAST training program.
- Ensures compliance with Washington Liquor Control Commission requirements.
- Monitors inventories, orders or requisitions liquors and supplies as needed.
- Counts and reconciles cash flow during shift as needed.
- Responsible for all cut offs of patrons.
- Attends all mandatory department meetings and trainings.
- Handles all paperwork for department functions.
- Maintains knowledge of casino promotions and events.
- Trains staff on department policies, procedures, regulations and guest service.
- Monitors staff job performance and provides feedback and disciplinary actions as needed.
- May perform duties of Restaurant Supervisor as needed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
- Work nights, weekends and holidays as required.
- Performs other duties as assigned.
Qualifications
- Exceptional guest service and communication skills required.
- Must be at least 21 years of age.
- One to three years supervisory experience required; or equivalent combination of training and experience.
- Seven to ten years’ experience in the food and beverage industry or equivalent combinations of training and experience desired.
- Prior experience working in a lounge, bar, tavern or sit-down restaurant desired.
- Prior experience in a casino environment desired.
- Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
- Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
- Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
- Must be able to occasionally lift and move heavy items (such as 180-pound kegs).
- Prior cash handling experience desired Certificates, Licenses, Regulations Must be able to obtain and maintain a Class A gaming license from the Stillaguamish Tribal Gaming Agency.
- Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
- Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
- Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication.
- The position requires exerting up to 65 pounds of force with assistance occasionally, and/or up to 40-60 pounds of force frequently, occasionally lifts and/or moves 180-pound kegs.
- Requires repetitive movement with the ability to stand and/or walk for an entire shift.
This is a 24 hour, 7 days a week work operation.