About this role
Starting Wage: $23 .00/hr Company Standards At Angel of the Winds, the World’s Friendliest, Casino and Hotel we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.
Responsibilities
- Provide exceptional guest service to guests, vendors and team members over the phone, radio and in person.
- Provides assistance, directions, and answers questions as needed in a professional courteous manner.
- Stays informed of the company’s safety and emergency action procedures.
- Assists and monitors evacuation routes.
- Perform work in a safe manner and always maintain a safe and secure environment for fellow employees and guests alike.
- Perform guest identification checks to ensure proper age and identity of guests playing or drinking.
- Observes and monitors guest and employee behavior, reporting any suspicious activity.
- Complete escorts, fills, drops, and other duties assigned in an accurate and timely manner.
- Patrol assigned areas of the property, identifying areas of concern and risk to the company, its employees and guests, or assets.
- Report any suspicious activity, safety concerns, or areas of risk exposure to management immediately.
- Respectfully prevents entry, warns, or ejects disruptive individuals or individual not allowed by policy or law.
- Partners with management with investigations disturbances, complaints and accidents.
- Must maintain confidentiality at all times.
- Performs traffic control during busy times, drawings and/or events.
- Monitor and relay information regarding alarms and systems.
- Maintain a positive and professional image for the casino at all times when performing duties or representing the casino and encourage others to do the same.
- Work nights, weekends, special events and holidays as required.
- Performs other duties as assigned.
Qualifications
- Exceptional guest service skills required.
- Security experience preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, policies, and procedure manuals.
- Maintain a Professional appearance and demeanor.
- Able to successfully pass CPR, First Aid, AED and MAST certification exams.
- Able to maintain oneself as a credit to the Angel of the Winds Casino Hotel.
- Certificates, Licenses, Regulations Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
- Must have a valid Washington state Driver License.
- Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication.
- The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Requires repetitive movement with the ability to stand and/or walk for an entire shift.
- Occasionally may be asked to assist wheelchairs and luggage.
- This position may be required to be outside for long periods of time and may be exposed to the outside weather.
- There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis.
- This is a 24 hour, 7 days a week work operation.