About this role
Salary: £38,000 - 45,000 per year
Requirements
- Proven experience as an IT Systems Engineer, with at least four years of MSP experience at 2nd/3rd line, ideally across onsite and support-desk work
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical users
- Hands-on experience administering Microsoft 365, including Entra ID, Exchange Online, Intune, SharePoint, Teams, and Azure
- Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management; WatchGuard and Palo Alto experience preferred
- Proficiency managing Windows Server environments, Active Directory, AD Sync, and Group Policy
- Familiarity with Hyper-V and other virtualization technologies
- Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools
- Experience with device management, patching, and scripting
- Experience supporting endpoint security and security hardening in line with Cyber Essentials Plus
- Microsoft associate-level certification, such as MS-102 or AZ-104
- UK residency, a valid drivers licence, and access to a car for business use
- Exposure to ITIL or other ITSM frameworks is desirable
Responsibilities
- Provide technical support and resolve hardware, software, and network issues
- Configure and maintain Microsoft 365, Azure, Intune, and Teams services
- Troubleshoot LAN, VPN, firewall, and other network issues, including those involving WatchGuard and Palo Alto firewalls
- Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams
- Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune
- Optimize and troubleshoot Windows Server environments and virtualization platforms such as Hyper-V
- Use RMM tools for proactive system maintenance and monitoring
- Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs
- Keep up to date with emerging technologies to enhance our service offerings
- Act as an escalation point for complex and major incidents, including conducting root-cause analysis
- Design, deliver, and document client projects, including migrations, network builds, and server replacements
- Mentor junior engineers and review ticket quality
- Write and maintain technical documentation and build guides
- Deliver small projects, such as new-starter setups, device rollouts, and office moves
- Manage tickets end to end in a PSA, meeting SLAs and minimizing escalation
- Contribute to client technical reviews and recommendations
Technologies
- Active Directory
- Azure
- Firewall
- Hardware
- Hyper-V
- Support
- ITIL
- ITSM
- LAN
- Microsoft 365
- Microsoft Intune
- Network
- Security
- SharePoint
- VPN
- Windows
- Office 365
- Cloud
More
We are an innovative, growing tech support company based in Harlow, Essex. We offer opportunities for personal and professional growth in a collaborative, supportive environment, with funded Microsoft certifications and training, exposure to cutting-edge technologies and projects, and a competitive salary and benefits package. Our culture values curiosity, adaptability, innovation, collaboration, and a passion for technology. The role involves business travel using your own car, with mileage paid.
last updated 43 week of 2026