About this role
Salary: £28,000 - 33,000 per year
Requirements
- 2–3 years of first- or second-line IT support experience, ideally in an MSP, with both onsite and support desk experience
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical users
- Hands-on experience administering Microsoft 365, including Entra ID, Exchange Online, Intune, SharePoint, Teams, and Azure
- Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management; WatchGuard or Palo Alto experience is preferred
- Proficiency with Windows Server environments, Active Directory, AD Sync, and Group Policy
- Familiarity with Hyper-V and experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools
- Experience with device management, patching, scripting, and endpoint security support
- Microsoft certification, such as MS-900 or MD-102, or working towards one
- UK residency, a valid drivers licence, and access to a car for business use
- Exposure to ITIL or other ITSM frameworks is desirable
Responsibilities
- Provide technical support to resolve hardware, software, and network issues
- Configure and maintain Microsoft 365, Azure, Intune, and Teams services
- Troubleshoot and resolve LAN, VPN, firewall, and other network issues, including those involving WatchGuard and Palo Alto firewalls
- Deploy and support Microsoft 365 products, including Entra ID, SharePoint, OneDrive, and Teams
- Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune
- Optimize and troubleshoot Windows Server environments and virtualization platforms such as Hyper-V
- Use RMM tools for proactive system maintenance and monitoring
- Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs
- Handle small projects such as new starter setups, device rollouts, and office moves
- Own support tickets end to end in a PSA, working within SLA and with minimal escalation
- Keep up to date with emerging technologies to enhance our service offerings
Technologies
- Active Directory
- Azure
- Firewall
- Hardware
- Hyper-V
- Support
- ITIL
- ITSM
- LAN
- Microsoft 365
- Microsoft Intune
- Network
- Security
- SharePoint
- VPN
- Windows
- Office 365
- Cloud
More
We are a growing technology support company based in Harlow, Essex, seeking a Tech Support Engineer to join us as we build an innovative business. We offer opportunities for personal and professional growth in a collaborative, supportive environment, along with funded Microsoft certifications and training, work with current technologies and innovative projects, and a competitive salary and benefits package. Our culture values curiosity, adaptability, collaboration, and a passion for technology. Mileage is paid for business use.
last updated 43 week of 2026